Wholesale Lending Services Control Manager - Senior Associate

Testing Site - JPMC; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC in Chicago seeks a Control Manager, Senior Associate, to drive end-to-end CORE requirements across Wholesale Lending Services. You will partner with stakeholders to identify control gaps, remediate issues, and manage operational risk events with timely escalation and remediation.

You will work with risk, audit, compliance, legal and technology controls teams to sustain a proactive control culture and robust documentation, while delivering ad-hoc analyses and data-driven

Qualifications

• 5 years of experience in financial services with controls, audit, risk, or compliance.
• Proficient in MS Office and data analytics; strong regulatory understanding.
• Excellent written and verbal communication with leadership influence.
• Ability to work autonomously and manage competing priorities.

Responsibilities

• End-to-end execution of CORE requirements and control activities for WLS Operations.
• Identify and remediate control gaps; manage operational risk events and escalation.
• Collaborate with legal, compliance, risk, audit, and technology partners.
• Develop and support change management; document actions and plans.
• Create ad-hoc reports and analyze data to support strategy and decisions.

Skills

MS Office

Data analytics

Regulatory knowledge

Communication

Collaboration

Autonomy

Prioritization

Critical thinking

Documentation

Education

Bachelor's degree or equivalent

Tools

Excel

Access

Visio

PowerPoint

Job description

Maintain a strong and consistent control environment across Wholesale Lending Services (WLS) and execute Compliance & Operational Risk Evaluation (CORE) requirements.

Join our team as a Control Manager, Senior Associate, and help ensure a sustainable and disciplined end-to-end control environment for Wholesale Lending Services.

As a Control Manager Senior Associate within the Commercial & Investment Bank, you will be responsible for the end-to-end execution of CORE requirements and support all control-related efforts for WLS Operations and Client & Deal Support. You will partner with stakeholders to identify and remediate control gaps, manage operational risk events, and ensure timely issue escalation and remediation.

Job Responsibilities:

• Evaluate and perform end-to-end analysis of the business’ operational risk and control environment to identify significant gaps and weaknesses.
• Determine root causes of control issues and develop timely, sustainable solutions.
• Ensure controls are properly designed, operating effectively, and essential to a proactive risk and control culture.
• Perform ongoing analysis of program-related data (e.g., KRI/KPI) and develop ad-hoc reports to support business strategies.
• Assist with development of CORE documentation through process walkthroughs and deep dives with business units.
• Partner with stakeholders to support control breaks, resolutions, and operational risk events.
• Engage with legal, compliance, risk, audit, and technology control partners to manage regulatory and reputational risk.
• Support top-down risk analysis, real-time control issue detection, escalation, and remediation.
• Implement sound change management protocols and evaluation strategies.
• Synthesize large amounts of data to formulate appropriate conclusions and recommendations.
• Add unique aspects to this job here (e.g., specialized technology, business knowledge, governance travel requirements, and regional responsibilities).

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or equivalent experience required.
• 5 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business-related function/operation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); data analytics experience, using Excel, Access.
• Strong business knowledge and understanding of regulations.
• Excellent written and verbal communication skills with the ability to influence business leaders.
• Strong interpersonal, collaboration, and relationship-building skills.
• Ability to work autonomously, manage competing priorities, and adapt to shifting priorities in a fast-paced environment.
• Moderate level of independent decision-making using sound judgment.
• Solid critical thinking, attention to detail, and analytical skills.
• Experience in writing action plans, procedures, and implementing change management.

Preferred Qualifications, Capabilities, and Skills:

• Experience with data analytics tools and techniques.
• Experience in specialized technology, business knowledge, or regional responsibilities relevant to the role.