Wholesale Customer Engagement Associate

Johnnie O; Raleigh, Northern (NC, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Employee discounts

Paid time off & holidays

Job summary

Johnnie-O in Raleigh, NC is seeking a Wholesale Customer Engagement Associate to ensure smooth wholesale operations and exceptional service for our Green Grass and Licensed teams. You will support reps, manage orders, and collaborate with internal partners to deliver on‑time, flawless executions.

The role emphasizes a proactive, solutions‑oriented mindset with opportunities to learn, grow, and impact the business through upsell and event support.

Qualifications

• BA or BS in related field.
• Experience with Full Circle and/or RepSpark is a plus.
• EDI experience is a plus.
• Strong communication and organizational skills.
• Customer service mindset and team player.

Responsibilities

• Serve as front-line service and ops for Green Grass and Licensed teams.
• Manage customer inquiries via email and phone.
• Enter and adjust orders; liaise with internal teams for order execution.
• Provide on-site event support when needed.
• Assist wholesale selling efforts and opportunities to upsell.
• Coordinate with embroidery team to meet deadlines.

Skills

Customer service mindset

Excellent communication

Detail-oriented

Team collaboration

Relationship building

Self-motivated

Education

BA or BS in related field

Tools

Full Circle

RepSpark

EDI experience

Job description

Johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men and boys. The brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands. The johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active and family-oriented.

Johnnie-O is a fast‑growing multi‑channel apparel company. We seek to attract highly motivated individuals that want to work as a team and share in the commitment, responsibility and discipline required to achieve our vision. johnnie-O management philosophy is based on responsibility and mutual respect. We are a fun and dynamic bunch that are motivated in working to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high‑energy, diverse, bright, creative, and flexible individuals who thrive in a fast‑paced work environment.

THE ROLE

Johnnie-O is looking for an amazing Wholesale Customer Engagement Associate to join our team in the Raleigh, NC office! Our ideal candidate is enthusiastic, a team player, solutions‑oriented and committed to ensuring that the wholesale business operates smoothly and efficiently. We are also looking for someone who wants to grow, learn and make a large impact!

Customer Service & Operations

Serve as the front-line customer service and operations resource for the Green Grass and Licensed teams, which may include but is not limited to:

• Support sales reps and manage customer inquiries via both email and telephone
• Proactively communicate directly with customers
• Data entry including entering and adjusting orders
• Liaise with internal Johnnie‑O teams for seamless order execution
• Work with the licensing team to deliver customer service and operational support
• Rigorously collect, organize, and manage all details associated with a given event order
• Assume responsibility for execution of that order from start to on‑time delivery
• Communicate directly with the customer as necessary
• Work with the embroidery team to flag tournament orders, align on deadlines and resolve any issues or questions that may arise
• Provide onsite event support if/where necessary
• Aide the wholesale channel in selling efforts and generate opportunities to up‑and cross‑sell
• Provide onsite event support if/where necessary

Proactively check in with accounts and key accounts in special programs

QUALIFICATIONS

• BA or BS, or equivalent, in related field
• Full Circle and/or RepSpark experience a plus
• EDI experience is a plus
• Customer service mindset – with a willingness to go above and beyond
• Excellent communication skills, both oral and written
• Detail oriented; strong organizational and time management skills
• Self‑motivated and possess an outgoing personality
• Comfortable with building and maintaining strong relationships with customers, internal teams and management
• Effective at working in a team environment while managing individual priorities and duties efficiently

BENEFITS & COMPENSATION

• Salaried position plus discretionary bonus opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/ Life and Short-Term Disability Insurance benefits
• Employee discounts

Aside from a fun and unique working environment, johnnie‑O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family‑oriented working environment.