Wholesale Associate

The Spice House; Elk Grove Village (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Spice House, based in Elk Grove Village, IL, is seeking a Wholesale Associate to help ensure smooth day-to-day operations in our fast-paced distribution center. You will support fulfillment of wholesale and gift box orders, coordinate packaging to shipping, and work closely with management on continuous process improvements.

Ideal candidates have 1–2 years in fulfillment or related roles, strong attention to detail, and excellent communication skills in English.

Qualifications

• 1-2 years of experience in fulfillment, project leadership a plus.
• Self-starting individual with good attention to detail and strong problem solving skills.
• Patient, knowledgeable, and committed to helping customers and delivering excellent customer service.
• Excellent written and verbal communication skills; Must be proficient in English.
• Good organizational and time management skills, excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously.
• Passion for food and cooking a plus!

Responsibilities

• Oversee fulfillment of wholesale orders from packaging to shipping, prioritizing notes and expedited requests.
• Ensure packaging and goods meet company standards.
• Motivate team members for wholesale projects and maintain performance.
• Train new employees in gift box and grocer pack assembly.
• Enforce company policies and guidelines across staff.
• Act as liaison between team members and management for timely communication.
• Assist with web-orders and store orders as needed.

Skills

Fulfillment experience

Project leadership

Job description

Description

Who we are:

Founded in 1957, The Spice House is a purveyor of the finest spices, herbs, blends and extracts. Our customers range from renowned Michelin-star chefs to home cooks everywhere. For over 60 years we have curated our global network of premium growers and distributors in order to offer our customers unrivaled quality and selection. Our goal is to be the trusted resource for fresh flavors and shared culinary experiences in kitchens around the world. We have been featured in The New York Times, Food & Wine and Bon Appetit and named a favorite by celebrities like Gwyneth Paltrow, Alton Brown and Jesse Tyler Ferguson. We have recently started to grow into the grocery sales channel and can now be found in stores like Costco, Mariano’s, United Supermarkets, and Central Market.

Our Wholesale Associates are responsible for helping to ensure the smooth day-to-day operations of a fast paced distribution center that fulfills orders to multiple channels including end consumers and wholesale partners. A successful candidate for this role will be detail-oriented, metrics-driven, have experience in a warehouse, inventory, and/or fulfillment operations, and be passionate about continuous improvement of people and processes. This individual will have excellent verbal and written communication skills.

The Wholesale Associate is based at our facility on-site at Elk Grove Village, IL with a schedule of Monday-Friday, 7am to 3:30pm. Pay rate starts at $18.50/hr.

Responsibilities

• Assist in overseeing fulfillment of wholesale and gift box orders from packaging to shipping in a manner prioritized by management, checking for special order notes or expedited shipping
• Ensure compliance of all packaging and packaged goods to company standards
• In-directly leading and motivating team members to perform to the best of their ability for specific wholesale projects
• Responsible for training of new employees in gift box and grocer pack assembly
• Ensure all employees adhere to company’s policies and guidelines
• Acting as a liaison between team members and management, ensuring that communication is done in a timely manner.
• Assist with web-orders and store orders, as needed.

Requirements

• 1-2 years of experience in fulfillment, project leadership a plus
• Self-starting individual with good attention to detail and strong problem solving skills
• Patient, knowledgeable, and committed to helping customers and delivering excellent customer service
• Excellent written and verbal communication skills; Must be proficient in English
• Good organizational and time management skills, excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously
• Passion for food and cooking a plus!

Reports to: Wholesale Supervisor/Sr. Warehouse Operations Manager

Position Type: This is an hourly non- exempt, full time position.

Physical Demands: While performing the duties of the job, the employee is regularly required to read, count and write accurately. Must be able to climb ladders, must be able to stand for extended periods of time and move items that can weigh up to 50 pounds.