White Glove OEM Account Manager-1

ABB; Mebane (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance options

401k Savings Plan

Employee Stock Acquisition Plan

Paid time off and holidays

Job summary

A global leader in industrial technology is seeking a Customer Service Manager in Mebane, NC. You will lead the sales operations team, ensuring exceptional customer experiences from inquiry through delivery. This role requires at least 8 years of experience in manufacturing and project management, with a focus on operational excellence. Strong leadership and communication skills are essential, along with the ability to develop effective customer service strategies. Candidates must have a Bachelor's degree and a commitment to driving customer satisfaction.

Qualifications

• 8+ years of experience in manufacturing, project management, and planning.
• Beginner to moderate proficiency in English.
• Conversational proficiency in Spanish is a plus.
• Prior knowledge of breakers technical experience is a plus.

Responsibilities

• Manage a team overseeing the customer journey.
• Lead execution of high-volume accounts.
• Develop customer service strategies for operational excellence.
• Communicate effectively with stakeholders.

Skills

Leadership

Customer service strategies

Operational excellence

Communication

Education

Bachelor’s degree in Business Administration or Engineering

Tools

SAP

Excel

PowerPoint

PowerBI

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

White Glove Customer Support Leader

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: Onsite, Mebane, North Carolina, OR San Pedro, Monterrey MX.

Travel to other plants required once per month, <10%.

Your role and responsibilities

We are seeking a Customer Service Manager to lead our sales operations team in delivering exceptional customer experiences. In this role, you will manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.

You will lead the execution of high-volume accounts while coordinating with relevant functions across the organization, ensuring complete ownership from forecast to product delivery. Understanding the complete operations process and systems at RDCs and feeder factories is essential to meet and exceed customer expectations and increase satisfaction.

Your focus will be on developing and implementing customer service strategies that drive operational excellence, optimize processes, and exceed customer expectations. Success in this role requires strong leadership, deep operational knowledge, and the ability to balance quality, volume, and on-time delivery while continuously improving performance metrics and customer satisfaction.

Key primary responsibilities will be

• Monitor and control backlog in a proactive approach to ensure customers receive accurate and timely information about deliveries to fulfill volumes according to ABB quality standard, making sure the utilization of available resources.
• Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer’s satisfaction.
• Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account. Communicates appropriate information to the internal stakeholders in a timely and effective manner to achieve desired understanding and support.
• Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed in accordance with ABB policies and contractual agreements. Lead the continuous improvement process coordinating internal/external stakeholders to ensure the optimum process for the partnership (guidelines, tools, and templates).

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• Bachelor’s degree in Business Administration or Engineering.
• 8+ years of Experience manufacturing, project management, and planning and operations (ideally all four of these).
• Beginner to moderate proficiency in English.
• Conversational proficiency in Spanish is a plus.
• Prior knowledge of breakers technical experience is a plus.
• Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.

What's In It For You

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E‑mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Candidates must already have work authorization that would permit them to work for ABB in the US.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.