Wheelchair Supervisor - KOA Airport

PrimeFlight Aviation Services Inc.; Kailua (HI); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Wheelchair Supervisor to oversee the wheelchair operation at the airport, lead a team of Wheelchair Leads and Attendants, train staff, enforce service standards, and coordinate with airport departments to ensure seamless operations and passenger satisfaction.

The role requires flexibility for shifts including nights, weekends, and holidays, strong leadership, safety and ADA compliance, and the ability to manage staffing, performance reviews, and

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the United States.
• Communicate effectively in English (reading, writing, speaking).
• Proven ability to supervise teams in customer service or airport ops.
• Ability to access and interpret information on electronic devices.

Responsibilities

• Supervise the daily operations and activities of the wheelchair service team.
• Ensure efficient scheduling of wheelchair attendants across airport terminals.
• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance.
• Train and mentor wheelchair attendants on best practices and customer service.
• Manage and resolve operational challenges or passenger complaints related to wheelchair services.
• Conduct performance reviews and provide feedback.
• Collaborate with airport authorities and airline staff for seamless service.
• Oversee maintenance and proper functioning of wheelchairs and mobility aids.
• Ensure ADA compliance and airport/policy adherence.
• Develop strategies to improve service efficiency and passenger experience.
• Prepare reports on operations, usage statistics, and productivity.
• Foster teamwork and professional development.
• Coordinate emergency procedures when needed.
• Work with HR for recruitment and training of staff.
• Supervise staffing and resources for the wheelchair service department.

Skills

Supervise teams

Customer service

English proficiency

Ability to use iPads/Tablets

Background check and drug screen

Tools

iPads/Tablets

Job description

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Benefits

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.

RESPONSIBILITIES

• Supervise the daily operations and activities of the wheelchair service team
• Ensure efficient scheduling of wheelchair attendants across various airport terminals
• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
• Train and mentor wheelchair attendants on best practices and customer service excellence
• Manage and resolve any operational challenges or passenger complaints related to wheelchair services
• Conduct regular performance reviews and provide constructive feedback to team members
• Collaborate with airport authorities and airline staff to coordinate seamless service delivery
• Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
• Managing and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policies
• Develop strategies to improve service efficiency, response time, and passenger experience
• Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivity
• Foster a positive work environment, promoting teamwork and professional development
• Coordinate emergency response procedures involving wheelchair passengers when necessary
• Work closely with HR for recruitment, training, and management of wheelchair service personnel
• Effectively supervise staffing and resources for the wheelchair service department
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Communicate effectively in English (reading, writing, speaking)
• Proven ability to supervise teams effectively and handle challenging situations
• Minimum of 1 year of experience in a supervisory role within customer service or airport operations
• Ability to access and interpret information in print and electronically, including use of electronic devices including iPads/Tablets, computers, and mobile devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal—as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays

PHYSICAL REQUIREMENTS

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined, tight spaces
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to spoken voice and audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers
• Specific vision abilities required for this job include: close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.