Wheelchair Supervisor - HNL Airport

PrimeFlight Aviation Services Inc.; Honolulu (HI); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Wheelchair Supervisor to lead the wheelchair service team at Honolulu.

You will supervise daily operations, ensure efficient scheduling, and oversee safety protocols and passenger assistance across airport terminals. The role requires experience supervising teams in customer service or airport operations, flexibility to work nights, weekends, and holidays, and the ability to work with ADA regulations and airport policies.

Qualifications

• Must be 18 years or older.
• Legally authorized to work in the United States.
• Strong verbal and written English communication skills.

Responsibilities

• Supervise wheelchair service team daily operations.
• Schedule wheelchair attendants across airport terminals.
• Monitor safety protocols for wheelchair handling and passenger assistance.
• Train and mentor attendants on service excellence.
• Handle operational challenges and passenger complaints related to wheelchair services.

Skills

Age 18+

Authorized to work in US

English communication

Supervisory experience

Flexible shifts

Device literacy

Background check

Credentials awareness (FAA/RAIC/TSA)

Job description

SMOOTH RIDES START WITH STRONG GUIDES - WHEELCHAIR SUPERVISOR WANTED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Why work for PrimeFlight?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

Responsibilities

• Supervise the daily operations and activities of the wheelchair service team
• Ensure efficient scheduling of wheelchair attendants across various airport terminals
• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
• Train and mentor wheelchair attendants on best practices and customer service excellence
• Manage and resolve any operational challenges or passenger complaints related to wheelchair services
• Conduct regular performance reviews and provide constructive feedback to team members
• Collaborate with airport authorities and airline staff to coordinate seamless service delivery
• Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
• Managing and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policies
• Develop strategies to improve service efficiency, response time, and passenger experience
• Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivityFoster a positive work environment, promoting teamwork and professional development
• Coordinate emergency response procedures involving wheelchair passengers when necessary
• Work closely with HR for recruitment, training, and management of wheelchair service personnel
• Effectively supervise staffing and resources for the wheelchair service department
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• Proven ability to supervise teams effectively and handle challenging situations
• Minimum of 1 year of experience in a supervisory role within customer service or airport operations
• Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/Tablets, computers, and mobile devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal – as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Physical Activity / Working Conditions May Include

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus.

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS / Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.