WGU: Full-Time Persistence Partner

Western Governors University; Phoenix (AZ); On-site; USD 56,000 - 85,000; Full time

Job summary

Western Governors University is seeking a Full-Time Persistence Partner focused on enhancing student engagement and retention. This role involves providing coaching to students and collaborating with various teams to ensure academic success. Candidates should possess a Master's degree and have a minimum of three years of relevant experience in student support. The position is full-time with a competitive salary range.

Benefits

Flexible paid time off

Medical, dental, and vision insurance

Retirement savings plan

Discounted WGU tuition

Qualifications

• Minimum 3 years of experience in student support or coaching.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).

Responsibilities

• Participate in initiatives to enhance student engagement and retention.
• Provide coaching and support to students.
• Analyze data to improve student success and team productivity.

Skills

Empathy

Active listening

Coaching

Working with diverse learner profiles

Communication

Flexibility

Education

Masters or Advanced degree

Job description

Join to apply for the WGU: Full-Time Persistence Partner role at Western Governors University

17 hours ago Be among the first 25 applicants

Join to apply for the WGU: Full-Time Persistence Partner role at Western Governors University

Get AI-powered advice on this job and more exclusive features.

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Faculty 504

Pay Range: $56,600.00 - $84,900.00

Job Description

Primary Responsibilities

• Participate in university wide initiatives as cross functional team member to develop and implement strategies to enhance engagement and retention among various student populations
• Provides coaching and support for university students that have been identified as benefiting from additional outreach and coaching to enhance their engagement and success.
• Connects with other Persistence Partners ensuring tailored interventions that address unique challenges and promote academic success
• Participates in strategic planning sessions to analyze data and devise new strategies
• Leverages motivational interviewing techniques to influence positive behavior change in students.
• Collaborate closely with Program Mentors to reconnect students to their degree affiliated School and inform them of key policies and strategies that will enhance their educational success.
• Empathetically provides encouragement, reinforce positive behaviors and celebrate milestones of identified students for outreach.
• Connects students with the appropriate WGU departments and resources to support ongoing academic engagement and educational success.
• Collaborates within the team of Persistence Partners supporting teammates and providing input on opportunities for improvement.
• Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
• Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
• Analyze and interpret data to effectively improve student success and team productivity.
• Assist students with various student process, policies and systems, and solve for any administrative problems or barriers that occur.
• Performs other related duties as assigned.
  
  

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

• Establish empathy, active listening, optimism, and caring about others' success.
• Demonstrate high-energy and enthusiasm to support virtual group sessions.
• Demonstrated ability to work with diverse learner profiles.
• Create strong rapport and communications abilities, using a variety of modalities.
• Promote a strong work ethic coupled with attention to details.
• An ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
• Exemplify a courageous focus on what's best for students and the team.
• Champion change and demonstrate flexibility in an ambiguous environment.
• Intermediate experience working with a sophisticated portfolio of technology systems.
• Foundational knowledge of principles of coaching, mentoring, and positive psychology.
• Ability to work a student-friendly schedule (evenings/weekends).
  
  

Job Qualifications:

Minimum Qualifications:

• Masters or Advanced degree and all applicable licenses or certifications for a degree program.
• Minimum 3 years of experience providing student support, mentoring, coaching and/or instruction.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).
  
  

Preferred Qualifications

• ICF, NBC-HWC, or other nationally accredited coaching certifications
• 2+ years mentoring experience.
• One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months.
• Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months.
  
  

Working Conditions:

• Must work a student-friendly schedule (evenings/weekends).
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times
• Required to travel up to 25% as needed.
  
  

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Business Development

• Industries

  Higher Education

Referrals increase your chances of interviewing at Western Governors University by 2x

Get notified about new Partner jobs in Phoenix, AZ.

Scottsdale, AZ $154,000.00-$189,000.00 1 day ago

Executive Recruiter - Business Development

Phoenix, AZ $115,200.00-$172,800.00 2 weeks ago

Chubb Risk Consulting Operations Analyst

Scottsdale, AZ $48,750.00-$69,400.00 2 months ago

Senior Client Executive - Snowflake Partner

Phoenix, AZ $160,000.00-$250,000.00 1 week ago

Sales Operations Lead, US&C Sales Strategy - SMB Acquisition

Phoenix, AZ $149,000.00-$207,000.00 1 week ago

Marketing Operations Manager, Data Enablement

Business Development Manager - (Arizona, Texas, or Remote)

Procurement Specialist - (Chandler, AZ or Houston, TX)

Assistant Store Manager- Sales & Service- Full Time, Biltmore- Pottery Barn

Phoenix, AZ $70,000.00-$90,000.00 1 week ago

Recreation Trainee/Aide/Assistant - Part-Time, Non-Benefited (Seasonal and Year-Round)

Product Line Marketer – General Power Analog

Senior Controls and Governance Advisor, Advice & Wealth Management

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.