WGL - Inside Sales Support Clerk

AltaGas Ltd.; Springfield (VA); On-site; USD 29,000 - 41,000; Full time

Job summary

AltaGas, a North American energy infrastructure company, is hiring for a customer service role in Springfield, VA. You will be the front-line contact for new business and natural gas service inquiries, review applications for accuracy, and guide customers through the installation process.

With 3–5 years in customer service or sales, you will use Salesforce, ESRI and OpenGrid to maintain records, coordinate with contractors, and ensure information is accurate for reporting.

Qualifications

• 3–5 years of customer service or sales experience in a high-volume environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and the ability to accurately collect, interpret and record information.
• Proficiency with Microsoft Office, including Outlook, Word and Excel.
• Ability to follow established procedures and guidelines.
• Must complete Writing Skills Evaluation Assessment.

Responsibilities

• Serve as front-line contact for new business and gas service inquiries.
• Review service request applications for accuracy and completeness.
• Contact customers when additional information is needed.
• Explain the natural gas service installation process to customers.
• Create and organize new business project documentation.
• Enter and maintain data in Salesforce, ESRI and OpenGrid.
• Coordinate with customers, contractors, builders, and Sales Operations.
• Track clarification cases and route to appropriate teams.
• Maintain records used for departmental reporting.
• Provide timely information about company products and services.
• Apply guidelines to keep customer requests moving forward.

Skills

Customer service

Sales experience

Verbal communication

Written communication

Attention to detail

MS Office (Outlook, Word, Excel)

Decision making

Writing skills assessment

Education

High School Diploma or GED

Tools

Salesforce

ESRI

OpenGrid

Job description

Job Description

What You’ll Do

In this role, you will:

• Serve as a front-line contact for new business and natural gas service inquiries.
• Respond to customers and review service request applications for accuracy and completeness.
• Contact customers when additional information or clarification is needed.
• Help customers understand the natural gas service installation process.
• Create and organize new business project documentation.
• Enter and maintain accurate information in systems such as Salesforce, ESRI and OpenGrid.
• Coordinate with customers, contractors, builders, employees and Sales Operations team.
• Track clarification cases and route them to the appropriate team members for resolution.
• Maintain accurate records used for departmental reporting.
• Provide timely and accurate information about company products and services.
• Use established guidelines and procedures to make decisions and keep customer requests moving forward.

What You’ll Bring

Required

• High School Diploma or GED.
• 3–5 years of customer service or sales experience in a high-volume, product-driven, customer-focused environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and the ability to accurately collect, interpret and record information.
• Sound judgement and the ability to make decisions within established procedures and guidelines.
• Proficiency with Microsoft Office, including Outlook, Word and Excel.
• Strong customer service skills and a professional approach to customer interactions.
• Ability to successfully complete the required Writing Skills Evaluation Assessment.

Nice to Have

• Basic knowledge of natural gas and electrical appliances.
• Familiarity with gas-line installation and related techniques.
• Experience with Salesforce, ESRI or OpenGrid.

Union: Yes

Bargaining Unit/Local: Office and Professional Employees International Union- Local No. 2

Rate Classification: Grade 4A- $25.57 per hour, per the Collective Bargaining Agreement

Number of Positions Available: 1

Please note that current union members will receive priority on these vacancies, per the Collective Bargaining Agreement. WGL is an EO employer – M/F/Vets/Disabled.

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly3,000strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately1.7 million customers’ homes and businesses through regulated natural gas distribution utilities acrossfour jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission:[https://www.youtube.com/watch?v=hvYAAg21IuU]https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2Fhttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DhvYAAg21IuU%3B!!PKt1N2YvcvM!WWl0grFKtOeHLpzcBbp_Tw6LMZNn9unxGAiSr6Icaau2yv622f9D1lQcy3MoZhWs1dO-1PHoqrMv3wg30V45_pMoArsXAwM%24&data=05%7C01%7CGFoutz%40washgas.com%7Cfeb0c4dc631d495cc41808db6c433f87%7C6b79820f864a4f1ca8c285c5f09e79d7%7C0%7C0%7C638222808313609609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WSX0Zj6ayZd7eOju%2Fj78ge5ztFanz1BEcxwe%2BHlpoio%3D&reserved=0

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For Canadian hires

AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person’s ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires

WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending on the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.