WFM Systems Project Lead & Analytics

Dollar Tree Stores; Chesapeake (VA); On-site; USD 105,000 - 119,000; Full time

Benefits offered by this job

Health, Dental & Vision

401k with match

PTO & paid holidays

Employee Stock Purchase Plan

Educational assistance

PerkSpot access

Job summary

Dollar Tree is seeking a WFM Systems Project Manager to oversee forecasting, scheduling, real-time adherence, and analytics across the organization. You will lead implementations, optimize processes, and ensure data accuracy while collaborating with IT, Operations, and HR to align systems with business needs.

The role requires 5+ years in workforce management, experience managing WFM initiatives, and strong programming and analytics skills.

Qualifications

• Bachelor's degree in business, Information Systems, Operations, or related field or equivalent experience.
• 5+ years of experience in workforce management or contact center operations.
• 2+ years managing WFM systems or leading WFM technology initiatives.
• Proficiency in one or more WFM platforms (e.g., Legion/Compass).
• Proficiency in scripting or programming languages such as SQL, Python, JavaScript.
• Strong forecasting, scheduling, and real-time adherence knowledge.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Preferred: experience with integrations between WFM systems and HR systems.
• Project management experience or certification (e.g., PMP, Agile).
• Knowledge of SQL, Excel, or BI tools (Power BI, Tableau).

Responsibilities

• Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
• Partner with IT, Operations, HR to align WFM systems with business needs.
• Lead implementation and upgrade projects for WFM technologies.
• Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
• Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
• Design and deliver dashboards and reports for executive leadership and operations.
• Train WFM analysts and end-users on system functionality and best practices.
• Optimize system processes and recommend automation opportunities to improve productivity.
• Maintain system documentation, including configuration guides and SOPs.
• Ensure compliance with internal policies and external regulations (labor laws, data security).
• Serve as a training resource for other analysts and business partners.

Skills

SQL

Python

JavaScript

WFM platforms

Project management

Stakeholder management

Communication

Education

Bachelor's degree in business/IS/Operations

Tools

Legion/Compass

SQL

Excel/BI tools

Power BI

Tableau

Job description

Dollar Tree is seeking a WFM Systems Project Manager to oversee forecasting, scheduling, real-time adherence, and analytics across the organization. You will lead implementations, optimize processes, and ensure data accuracy while collaborating with IT, Operations, and HR to align systems with business needs.

The role requires 5+ years in workforce management, experience managing WFM initiatives, and strong programming and analytics skills.