WFM Implementation Specialist (Time & Labor)

Hirebridge; United States; On-site; USD 71,000 - 85,000; Full time

Job summary

Viventium + Apploi Time and Scheduler implementations are led by a specialist who translates client requirements into configurations, data conversion, and testing plans. You will collaborate with cross‑functional teams to ensure go‑live success and ongoing service transition.

The role emphasizes data‑driven design, accurate project plans, and proactive risk management while delivering high‑quality client outcomes and knowledge sharing across the organization.

Qualifications

• 4+ years of experience implementing, configuring, supporting, or consulting on Time and Labor, workforce management, scheduling, payroll, HCM, or related systems
• Experience managing implementation milestones, client deliverables, and cross‑functional dependencies
• Experience analyzing client requirements and data to design functional solutions
• Proficiency with Salesforce or a CRM/project-management system
• Strong client-consulting and facilitation skills

Responsibilities

• Manage end‑to‑end Time and Scheduler implementations from discovery to go‑live
• Coordinate data conversion, integrations, testing, training, and go‑live readiness
• Develop client plans, milestones, and status updates in Salesforce
• Provide consultative recommendations to improve processes and adoption
• Share knowledge and provide guidance to team members
• Partner with Product, Tech, and Client Services to improve delivery

Skills

Client consulting

Communication

Presentation

Facilitation

Project coordination

Salesforce

Microsoft Excel

PowerPoint

Education

Bachelor’s degree in Business, HR, IS, PM or related field

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

Position Purpose

The WFM Implementation Specialist (Time & Labor) is responsible for managing the implementation of Viventium + Apploi Time and Scheduler solutions from project initiation through go-live and transition to ongoing service. This role applies advanced functional, product, and implementation expertise to translate client business requirements into effective system configurations, integrations, data-conversion strategies, testing plans, and workforce management solutions. The Specialist partners closely with clients, Data Conversion, Product, Technology, Client Support, Client Success and other cross-functional stakeholders to ensure implementation activities, project milestones, system requirements, and client-readiness objectives remain aligned. Depending on project scope and complexity, the Specialist independently manages implementation activities or works in conjunction with internal resources to support timely, accurate, and high quality delivery.

Key Objectives

• Deliver accurate, timely, and client-centered Time and Scheduler implementations from project initiation through transition to ongoing service
• Translate client workforce management requirements into scalable system configurations, integrations, reports, and implementation solutions
• Maintain clear project plans, milestones, ownership, dependencies, risks, and status visibility throughout the implementation lifecycle
• Coordinate data conversion, system integration, testing, training, and client-readiness activities to support successful go-live outcomes
• Provide consultative recommendations that improve client processes, system utilization, and adoption of Viventium + Apploi workforce management solutions
• Strengthen implementation quality, team capability, and client satisfaction through continuous improvement, technical guidance, and knowledge sharing

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Time and Scheduler Implementation

• Manage the end-to-end implementation of Viventium + Apploi Time and Scheduler solutions, including requirements discovery, system configuration, data conversion, integration, testing, training, go-live, and transition to ongoing service
• Analyze client systems, operational processes, workforce policies, scheduling requirements, interface specifications, and business objectives to recommend appropriate functional designs, configurations, and product adaptations
• Configure and maintain client control information and other assigned Time and Scheduler components based on documented client requirements and approved solution designs
• Determine appropriate data-conversion methodologies; document conversion requirements and coordinate accurate, timely client data conversions with Data Conversion Services
• Coordinate integrations between Viventium + Apploi and third-party systems to support accurate data flow, functional compatibility, and client operating requirements
• Plan and support pre-implementation and post-implementation testing; monitor conversion and testing results to identify data, configuration, integration, or readiness issues before go-live

Project Planning and Client Coordination

• Conduct project-initiation activities and establish implementation plans, milestones, deliverables, dependencies, roles, and client responsibilities
• Independently manage assigned implementation activities or partner with a Project Manager to maintain project timelines, ownership, risks, decisions, and status visibility
• Maintain accurate and timely implementation milestones, project records, client updates, risks, and required actions in Salesforce and other designated systems
• Communicate project status, requirements, decisions, dependencies, risks, and required actions to clients, Project Managers, and cross-functional stakeholders
• Identify implementation obstacles that may affect project scope, quality, timing, or client readiness; coordinate resolution or escalation with the appropriate stakeholders
• Recommend modifications to implementation plans or timelines when client readiness, technical dependencies, resource constraints, or business requirements affect planned delivery
• Coordinate the formal handoff of live systems, implementation documentation, open items, and client information to Client Services and other responsible departments

Client Consulting, Solution Design, and Training

• Provide professional consulting services that align Viventium + Apploi Time and Scheduler solutions with documented client business, workforce management, and operational requirements
• Develop complex custom reports and recommend product, module, configuration, or workflow adaptations based on client needs
• Provide business-process re-engineering recommendations that support successful conversion, effective system utilization, and sustainable post-implementation processes
• Design or support delivery of client‑defined systems, processes, tools, reports, databases, and other implementation resources
• Guide clients and internal stakeholders on functional design, system integration, testing requirements, and solution use within the client’s operating environment
• Develop and deliver customized client training that supports system readiness, knowledge transfer, adoption, and effective use of implemented functionality
• Lead or contribute to special projects that advance implementation quality, product utilization, client experience, or business objectives

Implementation Operations and Continuous Improvement

• Manage assigned implementation workload through designated internal systems, maintaining accurate project status, documentation, prioritization, and follow-through
• Apply established implementation methodologies, documentation standards, quality controls, and operating procedures in support of consistent client delivery
• Maintain and expand knowledge of Viventium + Apploi products, services, system functionality, implementation practices, workforce management trends, and relevant industry developments
• Evaluate recurring implementation issues, client feedback, and delivery trends to recommend product, service, process, or documentation improvements
• Partner with Product, Technology, Client Services, Data Conversion Services, and other stakeholders to address issues that affect implementation quality, scalability, or client satisfaction
• Participate in task forces, stretch assignments, user groups, information sessions, sales meetings, and other activities that support implementation or broader business objectives

Team Capability and Knowledge Sharing

• Provide technical guidance, coaching, training, and implementation support to less experienced implementation associates
• Share product knowledge, implementation practices, troubleshooting approaches, and lessons learned to strengthen team capability and delivery consistency
• Support onboarding, knowledge transfer, and skill development for implementation team members, as assigned
• Contribute to a collaborative operating rhythm that supports visibility, accountability, continuous improvement, and high-quality execution

The essential functions listed above are representative of the primary duties required. Employees must be able to perform these functions with or without reasonable accommodation. This job description is not intended to be an exhaustive list of all duties and responsibilities. The Company reserves the right to modify the role as needed. Employment is at‑will and may be terminated at any time with or without cause or notice, in accordance with applicable law.

Work Environment & Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods
• Ability to communicate effectively via phone, video, and written channels
• Ability to operate effectively in a fast-paced, client‑facing, cross‑functional, and technology-enabled work environment
• Ability to manage multiple concurrent implementations, deadlines, client deliverables, and changing project priorities

Reasonable accommodations will be provided in accordance with applicable law.

Qualifications (Knowledge, Skills, and Abilities)

Education

• High school diploma or equivalent required
• Bachelor’s degree in Business, Human Resources, Information Systems, Project Management, or a related field preferred; equivalent relevant experience may be considered

Minimum Qualifications

• 4+ years of experience implementing, configuring, supporting, or consulting on Time and Labor, workforce management, scheduling, payroll, HCM, or related business systems
• Demonstrated experience managing implementation milestones, client deliverables, functional requirements, testing activities, and cross‑functional dependencies
• Experience analyzing client systems, operational processes, business requirements, interface specifications, and data to recommend functional implementation solutions
• Experience supporting system configuration, data conversion, integration, testing, reporting, training, or go‑live readiness activities
• Proficiency with Microsoft Excel and PowerPoint and experience maintaining implementation or client information in Salesforce or a comparable CRM or project‑management system
• Strong client‑consulting, written, verbal, presentation, and facilitation skills, with the ability to adapt communication based on audience and project needs
• Strong project coordination, organization, problem solving, and decision‑making skills, with the ability to manage multiple concurrent priorities and drive assigned work to completion
• Demonstrated ability to identify implementation risks, analyze potential impacts, and coordinate appropriate resolution or escalation
• Experience partnering across Product, Technology, Implementation, Client Services, Data Conversion, Sales, or other internal and external stakeholder groups
• Demonstrated ability to operate accurately and effectively in a fast-paced, evolving, and client‑facing environment

Preferred Qualifications

• 2+ years of experience implementing or supporting advanced scheduling solutions
• Experience with workforce management, payroll, HCM, healthcare technology, B2B SaaS, or another complex or regulated operating environment
• Experience supporting complex system integrations, data conversions, client testing, custom reporting, or business‑process re‑engineering
• Experience designing and delivering client‑specific system or process training
• Experience providing technical guidance, coaching, training, or mentorship to implementation team members
• Demonstrated ability to translate implementation data, client feedback, and recurring issues into actionable product, service, or process recommendations
• Experience operating within a high‑growth, integration, or transformational environment

Success Profile (What Good Looks Like in 12 Months)

• Assigned Time and Scheduler implementations progress through established milestones with clear ownership, accurate documentation, timely communication, and appropriate risk visibility
• Client business and workforce management requirements are translated into configurations, integrations, reports, conversion plans, and implementation solutions that align with documented needs
• Data‑conversion, integration, and testing activities support accurate results and identify material readiness issues before go‑live
• Implementation plans, client records, milestone status, dependencies, risks, and decisions are visible and consistently maintained in Salesforce and other designated systems
• Clients receive clear, customized training and are prepared to use the implemented Time and Scheduler functionality
• Formal handoffs to Client Services and other responsible teams are complete, accurate, and supported by appropriate implementation documentation
• Implementation risks and obstacles are identified early, communicated clearly, and addressed through effective coordination or escalation
• Client feedback, recurring implementation issues, and delivery experience inform meaningful product, service, documentation, or process recommendations
• Technical guidance and knowledge sharing strengthen team capability, consistency, and implementation quality

Performance Measures

• Implementation milestone achievement, project‑plan adherence, and timely go‑live delivery
• Accuracy and quality of system configuration, data conversion, integration, and testing
• Completeness and reliability of implementation documentation, Salesforce records, and project‑status reporting
• Client readiness, training effectiveness, system adoption, and successful transition to ongoing service
• Timeliness and quality of client, Project Manager, and cross‑functional stakeholder communication
• Implementation risk identification, escalation, resolution, and impact management
• Assigned workload management, prioritization, and follow‑through
• Contribution to implementation quality, continuous improvement, and team capability

Compensation & Pay Transparency

• Base Salary Range: $71,400 - $84,500 per year
• This range reflects the expected base salary for this position and is aligned with market data and internal equity considerations
• Individual compensation will be determined based on factors such as experience, skills, qualifications, and geographic location
• This role may also be eligible for discretionary bonus or other incentive compensation, in accordance with Company plans
• Viventium + Apploi is committed to maintaining competitive, equitable, and transparent compensation practices in compliance with all applicable laws