WFM Data Entry Specialist – Scheduling & Analytics (Onsite)

Strategic Staffing Solutions, Inc.; San Antonio (TX); On-site; USD 20,000 - 28,000; Part time

Job summary

Strategic Staffing Solutions, Inc. is seeking a detail-oriented Data Entry Clerk in San Antonio, TX, on a 12-month contract with the potential for conversion. The role supports workforce management and contact center operations, maintaining scheduling data and processing internal requests.

Strong Excel and data accuracy are essential. The position is onsite with duties involving multiple internal teams, data maintenance, and use of SharePoint and NICE IEX to ensure up-to-date records.

Qualifications

• Experience with data entry and spreadsheet management.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Strong attention to detail and data accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with SharePoint or similar platforms.

Responsibilities

• Process and track incoming requests through SharePoint, ensuring work items are completed accurately and on time.
• Maintain and update workforce management records, agent schedules, phone skills, and related employee data.
• Use Microsoft Excel to maintain spreadsheets, manipulate data, update files, and perform basic data analysis.
• Access and update workforce management platforms such as NICE IEX to maintain accurate scheduling and agent information.
• Communicate with internal customers and contact center stakeholders through Microsoft Outlook.
• Review data and records for accuracy, completeness, and consistency.
• Monitor requests through completion and maintain appropriate documentation.
• Follow established procedures and processing guidelines to support workforce management operations.
• Manage multiple tasks independently while meeting deadlines and maintaining a high level of accuracy.
• Support internal teams and leadership by ensuring workforce scheduling data remains current and reliable.
• Perform additional administrative and data maintenance duties as assigned.

Skills

Data entry

Excel

Office Suite

SharePoint

Outlook

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

NICE IEX

Job description

Strategic Staffing Solutions, Inc. is seeking a detail-oriented Data Entry Clerk in San Antonio, TX, on a 12-month contract with the potential for conversion. The role supports workforce management and contact center operations, maintaining scheduling data and processing internal requests.

Strong Excel and data accuracy are essential. The position is onsite with duties involving multiple internal teams, data maintenance, and use of SharePoint and NICE IEX to ensure up-to-date records.