WFM Coordinator: Forecasting, Scheduling & Adherence

Nrg Bluewater Wind

Provo (UT)

On-site

USD 40,000 - 56,000

Full time

11 days ago

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Job summary

Vivint Smart Home is seeking a full-time WFM Coordinator to support NIS and Sales Operations with workforce data input, scheduling, and forecasting metrics. The role collaborates with HR partners and Sales Support to ensure staffing and adherence, handling incidents impacting SLA or efficiency.

The ideal candidate will manage real-time adherence, respond to WFM tickets with empathy, and maintain strong relationships with business partners.

Qualifications

Strong verbal and written English communication required.
Excellent work coordination and organizational skills.
Ability to collaborate across departments in a team.
Ability to learn how to navigate Vivint’s service and sales databases.
Proficient with Microsoft Office (Excel, Word, Outlook) and Salesforce.
Must be able to work full-time and on-site.

Responsibilities

Input & upload metrics for daily and weekly forecasting models.
Contribute to the WFM team with creating schedules, uploading corrections, managing holidays and other WFM functions.
Handles any same day schedule change requests such as coachings, meetings, projects etc.
Maintain and influence relationships with our business partners.
Promptly and accurately respond to all WFM tickets with empathy.
Prioritize work effectively to meet specific deadlines as given by manager.
Proactively analyze and interpret data to inform business decisions and address concerns.
Manage real time adherence to maintain sales rep efficiency.
Utilize excellent and professional customer service skills to build and maintain positive working relationships with sales reps and leaders.