WFM Capacity Planning & Forecasting/Scheduling Consultant

TALENT Software Services; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a WFM Capacity Planning & Forecasting Consultant to enhance workforce efficiency. This exciting contract role involves analyzing workforce data, predicting needs, and creating effective schedules. You will collaborate with teams to align staffing with demand and implement adjustments for optimal performance. Ideal candidates will have extensive experience in workforce management, strong analytical skills, and proficiency with workforce management tools. Join a dynamic team and make a significant impact in a fast-paced environment!

Qualifications

• 7-10 years of workforce management experience, with at least 5 years in senior roles.
• Proficiency with IEX NICE platform and strong analytical skills.

Responsibilities

• Analyze workforce data and predict workload and staffing needs.
• Create schedules and monitor adherence to optimize workforce efficiency.

Skills

Workforce Management

Analytical Skills

Leadership

Communication

Strategic Thinking

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Tools

IEX NICE platform

Workforce Management tools

Job description

WFM Capacity Planning & Forecasting/Scheduling Consultant

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Company Description

TALENT Software Services is a Service Disabled Veteran-Owned Small Business (SDVOSB) with over 35 years of providing IT Consulting and Professional Services nationwide. We specialize in Project, Data Management, Application, and Infrastructure Services, staffing technologies such as Java, .NET, Project Management, Analytics, and Architecture. Located in the Twin Cities, we value local professionals and support their career growth. Our motto: "It's easy to get the job done when you're surrounded by TALENT!"

Role Description

This is a contract, on-site role in the United States for a WFM Capacity Planning & Forecasting/Scheduling Consultant. Responsibilities include analyzing workforce data, predicting workload and workforce needs, creating schedules, collaborating with teams to align staffing with demand, monitoring schedule adherence, and implementing adjustments to optimize workforce efficiency.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field; Master's preferred.
• 7-10 years of workforce management experience, with at least 5 years in senior or managerial roles.
• Support experience with BPO operations in Central America and the Philippines.
• Proficiency with IEX NICE platform and other workforce management tools.
• Strong analytical, strategic thinking, leadership, and communication skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Mandatory Requirements:

• BPO experience

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Healthcare Provider
• Industries: IT Services and IT Consulting