WFM Analyst: Optimize Staffing & Service Delivery

Endeavor Health

Skokie (IL)

On-site

USD 50,000 - 70,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Career Pathways for Growth

Various Medical, Dental, and Vision options

Tuition Reimbursement

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Job summary

Endeavor Health is seeking a Workforce Optimization Analyst in Skokie, IL. This full-time role involves optimizing staff scheduling and analyzing workforce performance in a call center environment.

The ideal candidate will excel in forecasting call volumes and enhancing operational efficiency while leveraging workforce management tools. Expected skills include a strong analytical background, communication skills, and at least two years of relevant experience.

Benefits include various medical options, paid time off, and career growth opportunities.

Qualifications

2 Years Call Center Workforce Management experience required.
Experience in contact center workforce management and analysis programs.
Strong understanding of the contact center environment.

Responsibilities

Optimize staff scheduling and analyze workforce performance data.
Forecast call volumes and staffing needs.
Monitor and adjust schedule adherence.

Skills

Call Center Workforce Management

Analytical Skills

WFM Tools Proficiency

Communication Skills

Education

Associate's Degree Preferred

Tools

WFM Software

Job description

Endeavor Health is seeking a Workforce Optimization Analyst in Skokie, IL. This full-time role involves optimizing staff scheduling and analyzing workforce performance in a call center environment.

Benefits include various medical options, paid time off, and career growth opportunities.

Get your free, confidential resume review.

or drag and drop your file here.