WFH Remote Client Success & Insurance Manager

City of Fountain Utilities; Killeen (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative utility company is on the lookout for a Remote Customer Service Representative who thrives in a flexible and growth-oriented environment. This role allows you to connect with clients from the comfort of your home while providing expert guidance and support regarding their life and health benefits. With a focus on mentorship and collaboration, you’ll have the opportunity to develop professionally and enjoy competitive compensation along with a comprehensive benefits package. If you are self-motivated and have a passion for helping others, this position is the perfect chance to redefine your career path and achieve your goals.

Benefits

Health Insurance Reimbursement

Life Insurance Coverage

Weekly Pay

Robust Training Programs

Continuous Mentorship

Flexible Work Arrangements

Growth Opportunities

Qualifications

• Exceptional communication skills and client-focused mindset are essential.
• Self-motivated individuals with problem-solving abilities excel in this role.

Responsibilities

• Respond to client inquiries via phone, email, and virtual platforms.
• Help clients understand their benefits and resolve issues effectively.

Skills

Verbal Communication

Written Communication

Problem-Solving

Client-Focused Mindset

Self-Motivation

Tools

Virtual Communication Tools

Basic Computer Applications

Job description

WFH Remote Client Success & Insurance Manager

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Ambition Over Experience
Are you ready to take your career to new heights while enjoying the freedom of working from anywhere?

We are seeking driven individuals who value success and aspire to work in a flexible, growth-focused environment. With opportunities for residual income and unlimited potential, this role offers a chance to build a rewarding career on your terms.

Position: Remote Customer Service Representative
As a Remote Customer Service Representative, you will serve as the primary point of contact for our clients, providing expert guidance, resolving inquiries, and ensuring a seamless experience with our products and services—all from the convenience of your home.

Key Responsibilities

• Client Interaction: Respond to client inquiries via phone, email, and virtual platforms in a professional and timely manner
• Benefit Guidance: Help clients understand their life and supplemental health benefits, offering clarity and reassurance
• Issue Resolution: Identify and address client concerns, escalating complex issues when necessary to ensure a satisfactory resolution
• Record Management: Maintain accurate and organized records of client interactions, ensuring prompt follow-up and satisfaction
• Team Collaboration: Work closely with internal teams to streamline communication and enhance client service delivery
• Product Expertise: Stay informed about company products, services, and procedures to deliver accurate and up-to-date information

Qualifications

• Exceptional verbal and written communication skills
• Strong problem-solving abilities and a client-focused mindset
• Self-motivated with the ability to manage multiple client interactions independently
• Previous customer service experience is a plus but not required
• Proficiency in virtual communication tools and basic computer applications

What We Offer

• Competitive Compensation: Weekly pay with opportunities for growth and residual income
• Flexible Work Arrangements: Full-time remote work with adaptable hours
• Comprehensive Support: Robust training programs and continuous mentorship to ensure your success
• Benefits Package: Health insurance reimbursement and life insurance coverage
• Growth Opportunities: A supportive, team-oriented culture focused on collaboration and professional development

Join a team where mentorship takes priority over competition and redefine your professional future with us.