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WFH Customer Service/ Help Desk Associate

Recooty Inc.

United States

On-site

USD 35,000 - 50,000

Full time

Yesterday
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Job summary

A leading company in the Architecture/Planning industry is looking for a dedicated Customer Service/Help Desk Associate. In this pivotal role, you will ensure customer satisfaction through effective support, interacting with clients, and managing a variety of inquiries and concerns. Join a dynamic team and contribute to maintaining high standards of customer service.

Qualifications

  • Excellent communication skills, both verbal and written.
  • Basic technical knowledge to troubleshoot common customer issues.
  • Ability to work well in a team environment.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat professionally.
  • Provide technical support and troubleshoot product-related issues.
  • Document all customer interactions and maintain records.

Skills

Communication
Problem Solving
Attention to Detail
Customer-oriented Mindset
Multitasking

Education

Experience in customer service or related field

Tools

Help desk software
CRM systems

Job description

Description


We are looking for a dedicated Customer Service/Help Desk Associate to join Fullcrhum Bio Tech Ltd, a leading company in the Architecture/Planning industry. In this role, you will play a crucial part in ensuring customer satisfaction by providing timely and effective support. You will have the opportunity to work on a variety of projects and interact with clients to address their inquiries and concerns, making this position vital to our company's success.



Responsibilities:


  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide technical support and troubleshoot issues related to products or services.
  • Document all customer interactions and maintain accurate records in the database.
  • Collaborate with other team members to resolve complex customer issues.
  • Ensure customer satisfaction by following up on resolved issues.
  • Identify and escalate priority issues to the appropriate channels.
  • Assist in creating help desk resources and FAQs for customers.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.


Requirements:


  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well in a team environment.
  • Basic technical knowledge to troubleshoot common customer issues.
  • Customer-oriented mindset with a passion for helping others.
  • Ability to multitask and prioritize tasks effectively.
  • Experience in customer service or a related field is a plus.
  • Proficiency in using help desk software and CRM systems.
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