WFH Client Service Rep - $250 bonus after training

NexRep; Nellis Air Force Base (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

NexRep is seeking Remote Customer Service Representatives who want a flexible work-from-home opportunity. You will be responsible for assisting patients and caregivers through calls, answering inquiries related to Medicaid payroll services while working 30-35 hours weekly. This position allows you to make a meaningful impact while maintaining a supportive environment with a competitive hourly wage.

Benefits

Flexible scheduling

Qualifications

• At least one year of customer service experience.
• Ability to handle sensitive calls and de-escalate emotionally charged situations.
• Strong computer skills and troubleshooting abilities.

Responsibilities

• Answer incoming calls from patients and caregivers with compassion and professionalism.
• Make outbound calls to patients and caregivers.
• Document information and outcomes as needed.

Skills

Empathy

Patience

Communication

Attention to detail

Tools

Windows 10 or 11

High-speed wired internet

Webcam

Dual monitors

Job description

Title : Remote Customer Service Representative

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones inspires you, and you find satisfaction in making a positive impact, this flexible work-from-home opportunity may be ideal for you.

As a Customer Service Representative, you will answer calls on behalf of a client providing payroll services for individuals in self-directed Medicaid programs. These programs allow Medicaid patients to hire their chosen caregivers, and our client facilitates the payments to ensure caregivers are compensated.

This remote, flexible role pays independent contractors $13 per hour.

Essential Functions

1. Answer incoming calls from patients and caregivers with compassion and professionalism, responding to questions and providing information.
2. Make outbound calls to patients and caregivers.
3. Assist with enrollment, program applications, and system setup.
4. Retrieve information to assist caregivers with payroll inquiries.
5. Use de-escalation techniques for upset or frustrated callers.
6. Guide caregivers and patients to resolve issues effectively.
7. Document information and outcomes as needed.

About You

You should have at least one year of customer service experience, strong computer skills, and troubleshooting abilities. Additionally, you should possess:

• Empathy, patience, and a friendly demeanor at all times.
• The ability to handle sensitive calls and de-escalate emotionally charged situations.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• The ability to multitask and adapt in a fast-paced environment.
• A focus on quality and achieving first call resolution.
• Comfort working with numbers and discussing payments.

Computer Requirements

• Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported)
• Memory: 8GB RAM
• Processors: 6 cores
• Hard Drive: At least 500MB free space
• Sound card (standard on most computers)
• Up-to-date antivirus software
• High-speed, wired internet connection (no Wi-Fi or satellite)
• Dual monitors
• Webcam for certification

Contract Locations

NexRep contracts with individuals in 31 states. Currently, contracts are not available in: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We only contract within the US.

Flexible Hours

You can select your work hours within the client’s operating hours (Monday to Saturday, 8:00 AM to 8:00 PM ET) using a self-scheduling platform. The client expects contractors to work 30-35 hours weekly, with some hours on Mondays and Fridays preferred. If you prefer fewer hours or not to work on those days, consider other opportunities within NexRep.

Pay and Perks

This role pays $13 per hour as an independent contractor, offering flexible scheduling and the opportunity to make a positive impact from home.