WFH Client Service Rep - $250 bonus after training

NexRep; Montgomery (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

NexRep is seeking a Remote Customer Service Representative to assist patients and caregivers with payroll services in self-directed Medicaid programs. This flexible work-from-home role allows you to set your own schedule while helping others, requiring strong communication skills and at least one year of customer service experience.

Qualifications

• 1 year of customer service experience.
• Strong computer skills.
• Ability to handle sensitive calls.

Responsibilities

• Answer incoming calls from patients and caregivers.
• Assist with enrollment and payroll inquiries.
• Document information and outcomes.

Skills

Empathy

Communication

Attention to detail

Multi-tasking

Troubleshooting

Job description

Title : Remote Customer Service Representative

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people in self-directed Medicaid programs. In these programs, Medicaid patients can hire their chosen caregivers. This client helps facilitate payments to caregivers, ensuring they receive compensation for their care.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
• Making outbound calls to patients and caregivers
• Assisting with enrollment, program applications, and system setup
• Retrieving information to assist caregivers with payroll inquiries
• Using de-escalation techniques for upset or frustrated callers
• Guiding caregivers and patients to resolve issues effectively
• Documenting information and outcomes as needed

About You

• At least one year of customer service experience
• Strong computer skills and troubleshooting ability
• Empathy, patience, and a friendly demeanor
• Ability to handle sensitive calls and de-escalate emotionally charged situations
• Excellent communication skills
• Attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Focus on quality and first call resolution
• Comfort working with numbers and discussing money

Computer Requirements

• Windows 10 or 11 (Macs and Chromebooks not supported)
• 8GB RAM
• Processor speed of 6 CPUs
• At least 500MB free hard drive space
• Sound card
• Up-to-date antivirus software
• High-speed, wired internet (no Wi-Fi or satellite)
• Dual monitors
• Webcam

Contract Locations

NexRep contracts with individuals in 31 states. Currently, contracts are not available in AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not contract outside the US.

Flexible Hours

You can select your working hours using a self-scheduling platform within the client’s hours of operation, Monday through Saturday, 8:00 AM to 8:00 PM ET. The client requires 30-35 hours weekly, with some hours on Mondays and Fridays preferred. If you prefer fewer hours or not to work on those days, consider other opportunities within NexRep.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour.