WFH - Benefits Specialist

American Income Life Insurance Company; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Paid training and ongoing support

Career advancement opportunities

Full benefits after 90 days

Job summary

American Income Life Insurance Company is seeking motivated individuals for a remote role focused on helping clients with life, accident, and health benefits. Responsibilities include assisting members with benefit enrollment, handling customer service inquiries, and explaining personalized options. Ideal candidates will have strong communication skills and a willingness to learn, although customer service experience is not required. The company offers competitive compensation, paid training, and opportunities for career advancement.

Qualifications

• Strong communication skills for assisting members.
• Dependable and organized with remote work capabilities.
• Willingness to learn with full training provided.

Responsibilities

• Assist members with benefit enrollment and eligibility questions.
• Handle incoming customer service calls and follow-ups.
• Explain personalized benefit options using a guided needs-analysis system.

Skills

Strong communication and people skills

Dependable and organized

Customer service experience

Job description

American Income Life is an international organization dedicated to protecting working families across the United States, Canada, and New Zealand, with a wholly owned subsidiary serving New York. For more than 65 years, we’ve partnered with labor unions, credit unions, associations, and their members to provide life, accident, and supplemental health benefits.

As we continue to expand, we’re seeking motivated individuals who enjoy helping people, communicating clearly, and building long-term relationships — all from the comfort of home.

What You’ll Do

Assist members with benefit enrollment and eligibility questions

Handle incoming customer service calls and follow-ups

Respond to coverage requests with the client’s best interests in mind

Explain personalized benefit options using our guided needs-analysis system

Work closely with leadership and training teams to stay current on products and programs

What We’re Looking For

Strong communication and people skills

Dependable, organized, and comfortable working remotely

Customer service or call-center experience is helpful but not required

Willingness to learn — full training provided

What We Offer

100% remote work — no commute

Paid training and ongoing support

Competitive compensation structure

Career advancement and leadership opportunities

Full benefits after 90 days

A culture that values work-life balance

Apply today to learn how you can join a growing, people-first organization while building a stable and rewarding remote career.