WFD Young Parents Program Coordinator (37.5 hrs/wk.; $25.72 - $27.30)

COMMUNITY ACTION PIONEER VALLEY; Greenfield (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

COMMUNITY ACTION PIONEER VALLEY is seeking a WFD - Young Parents Program Coordinator to lead direct participant services and supervise staff. The role engages pregnant and parenting youth up to age 24, focusing on career, education, and financial goals.

The coordinator will manage assessments, coordinate services with partners, ensure accurate data reporting, and maintain compliance with program contracts. Remote work may be available; travel across the service area is expected.

Qualifications

• Proficient in MS Word/Excel and general office software.
• Excellent verbal and written communication skills.
• Strong organizational abilities with attention to detail.
• Ability to resolve conflicts and set priorities.
• Customer service mindset with networking and outreach skills.
• Good judgement and problem-solving capabilities.
• Ability to work independently with minimal supervision.
• Adapt communication for diverse audiences and partners.
• Familiarity with data capture and outcome tracking.
• Sensitivity to cultural and socioeconomic diversity.
• Commitment to equity and inclusive practices.

Responsibilities

• Provide client navigation and wraparound support for young parents and co-enrolled participants.
• Develop respectful relationships and assist participants in goal setting and access to resources.
• Help participants with assessments and education/workforce goals.
• Build relationships with coalitions, schools, employers, and nonprofits to coordinate services.
• Create and maintain employment opportunities and link to skills development resources.
• Complete required paperwork, data entry, and case records with timely updates.
• Maintain weekly participant files and prepare monthly reports.
• Coordinate with DTA offices for referrals and service delivery.
• Ensure billing accuracy, contract compliance, and service delivery.
• Lead program staff, supervise as needed, and promote continuous improvement.

Skills

MS Office

Verbal communication

Written communication

Organizational skills

Conflict resolution

Customer service

Networking/outreach

Judgement/decision-making

Independent work

Adaptability

Data capture/tracking

Cultural/demographic sensitivity

Equity promotion

Tools

Microsoft Office

Job description

Description

DEPARTMENT: Youth and Workforce Development Programs

Description

DEPARTMENT: Youth and Workforce Development Programs

POSITION TITLE: WFD - Young Parents Program Coordinator

LOCATION: 393 Main Street, Greenfield/155 Pleasant Street, Northampton

STATUS: Non-Exempt

SUPERVISOR: Manager/Director

Position Summary

The Young Parents Program (YPP) serves pregnant and parenting youth and young adults up to age 24. The program uses a 2-generation approach to assist families. Areas of focus include career and education, life and personal, parenting and family, and financial goals set by the families we serve. The YPP Coordinator is responsible for direct participant service, staff supervision, data collection, and reporting.

Essential Responsibilities

• Provide navigation for Young Parents including parents who co-enrolled in the other CAPV programs.
• Develop warm, respectful, and caring relationships with participants, serve as a role model, support parents in setting goals, and provide ongoing support and links to resources to help parents reach their goals.
• Work with participants to complete assessments, set and achieve education, training, and employment goals.
• Establish and maintain relationships with area coalitions, businesses, schools, youth serving organizations, and other non-profit organizations, to coordinate services.
• Develop and maintain employment opportunities for parents.
• Assist parents with accessing skills development and other workforce development resources.
• Complete all required paperwork, data collection, and case records.
• Complete participant file updates at least weekly.
• Complete weekly work schedules, monthly reports, and other required documents within established timelines.
• Act as a liaison with CAPV Continuum of Care in assuring appropriate services for families experiencing homelessness.
• Collaborate with Greenfield, Holyoke, and Springfield DTA offices to ensure appropriate referrals, service delivery and documentation for young parents.
• Ensure accurate and timely billing, contract compliance, and service delivery.
• Communicate regularly and work as a team with supervisors and other staff to achieve continuous quality improvement.
• Compliance with agency policies and procedures.
• Trains/orients and supervises program staff.
• Inspires and motivates others to achieve increasing levels of performance excellence. Takes an active leadership role in valuing and promoting different perspectives and opinions and approaches throughout the agency.
• Follow guidelines, procedures, and policies of the program contract, Department and agency.
• Comply with agency and funders’ paperwork requirements and procedures
• Participate in the planning, development and coordination of department activities
• Assist in the development of grant proposals as appropriate.
• Remote work available if applicable to the position, complying with the agency’s policy.
• Required to travel regularly throughout the agency service area, to all Community Action sites and service locations, and occasionally out of the service area.
• Attend all required staff and team meetings, supervision, training, professional development activities, and contractual meetings.
• Maintains strictest confidentiality.
• Perform other reasonable duties as assigned by the supervisor, director, or designee.

This does not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may be adjusted to meet the operational needs of the agency.

Requirements

QUALIFICATIONS/SKILLS

The Ideal Candidate Will Demonstrate The Following Competencies

• Proficient computer skills: using a mouse, email, Microsoft office, including knowledge of MS Word, Excel and email/internet platforms.
• Excellent verbal (in-person and phone), written, and interpersonal communication skills.
• Organizational skills and attention to detail.
• Conflict resolution, problem-solving, establishing priorities, navigating change
• Customer service skills.
• Networking and outreach skills
• Judgement and decision-making.
• Ability to work independently, with minimal supervision, and to complete assignments in a timely manner.
• Ability to adapt to communication and presentation to meet the needs of the audience, including a wide variety of employers, social service providers, and participants.
• Understanding data capture and tracking methods.
• Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.

Key Knowledge and Experience

• Experience in delivering case management and workforce development, serving individuals with barriers to employment.
• . Supervisory or program coordination experience related to youth work or human services.
• Experience building effective relationships working with youth and young adults to overcome barriers and to set and achieve goals.
• Ability to work effectively with diverse co-workers, community businesses, and organizations.
• Knowledge of adolescent brain development, including issues affecting diverse youth from families with lower incomes facing employability barriers.
• Knowledge of social services and businesses in Franklin County, Hampshire County, Hampden County, and the North Quabbin region preferred.
• Knowledge of area recovery resources and service providers.
• Experience with data management, data capture, tracking methods and analysis for outcome measurements
• Bi-lingual English/Spanish preferred.

To Qualify

• 4 years of related experience
• 1 year of supervisory experience
• Reliable transportation, Valid Driver’s License, and ability to travel throughout Western Massachusetts.
• CPR/First Aid (or must be obtained within three months of hire).

We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

Physical Demands And Working Conditions

• Requires sitting for long periods.
• Working in an office environment.
• Some bending and stretching are required.
• Extensive use of telephones is required.
• Manual dexterity required for use of calculator and computer keyboard.
• Must be able to lift up to 40 lbs.
• Specific vision abilities required by this job include vision, color vision, and the ability to adjust focus.
• The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.

AA/EOE/ADA

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.