WFD Program Manager-Airport (Candidate Identified)

Serve Denton; Fort Worth, Northern (TX, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company paid life insurance

Paid time off

Voluntary medical/dental/vision

STD/LTD

401(k)

Job summary

Goodwill North Central Texas is seeking a WFD Program Manager to oversee daily operations of GED, ESL, and job placement programs at Campus 000 in Fort Worth. The role requires supervising staff, ensuring compliance, and managing reports and budgets to meet performance goals.

The ideal candidate will have a Bachelor's in business/marketing (Master's preferred), and experience in workforce development with disabilities. Strong communication and MS Office skills are essential; bilingual is a plus.

Qualifications

• Bachelor’s degree in business administration, marketing, or related field required.
• Master’s degree or in process, a plus.
• Prior supervisory experience in the workforce development industry highly preferred.
• Experience working with people with disabilities or who are disadvantaged.
• Strong communication skills and ability to work effectively with a diverse team.
• Proficient in Microsoft Office and relevant software.
• Bilingual a plus.

Responsibilities

• Oversee daily operations of assigned workforce development programs (e.g., GED, ESL, and job placement).
• Ensure program files and records are complete, accurate, and compliant with agency, funding source, and regulatory requirements.
• Conduct regular audits and manage reporting processes including TEAMS, UKG, monthly performance, billing, and contract deliverables.
• Maintain documentation of participant progress, attendance, and employment outcomes; update budgets and statements of work as needed.
• Supervise staff; provide coaching, performance evaluations, and goal setting; monitor progress.

Skills

Supervisory experience

Communication skills

MS Office

Bilingual

Job development

Disabilities experience

Education

Bachelor's degree in business/marketing

Master's degree a plus

Job description

WFD Program Manager-Airport (Candidate Identified)

Requisition Number: WFDPR012807

• Posted : August 18, 2026


• Full-Time

Locations

Showing 1 location

Campus 000
4005 Campus Dr
Fort Worth, TX 76119, USA

Campus 000
4005 Campus Dr
Fort Worth, TX 76119, USA

Job Title: Workforce Development Program Manager

Location: Goodwill North Central Texas --- 4005 Campus Dr, Fort Worth, Texas

Salary: Based on Experience

Work Hours: Full Time (40 Hours/Week). Typical schedule of Monday through Friday, 8 am start time

Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)

General Job Duties:

Oversee daily operations of assigned educational and workforce development programs (e.g., GED, ESL, and job placement). Ensure program files and records (electronic and physical) are complete,accurate, and in compliance with the Agency, funding source, and regulatory requirements. Conduct regular audits and manage reporting processes including TEAMS, UKG, monthly performance, billing, and contract-specific deliverables. Maintainaccuratedocumentation of participant progress, attendance, behavioral observations, and employment outcomes.Update statements of work, program budgets, and support contract revisions as needed.Ensure adherence to internal and external policies including Student Engagement, Refund and Termination policies, and programmatic regulatory standards.

Responsible for day-to-day supervision of staff to include but not limited to hiring, training, supervising, providing coaching, corrective action, and performance evaluations ina timelyand constructive manner in coordination with senior leadership. Set and review SMART goals with staff; conduct regular one-on-ones tomonitorprogress, recognize achievements, and address performance issues. Ensure all team members understand their roles, performance standards, timelines, and procedures.

Conduct participant orientations and enrollments andmaintain100% class enrollment where applicable. Maintain real-time logs of participant progress including assessments, training status, work-readiness, and employment outcomes. Provide direct support, coaching, and problem-solvingassistanceto participants to enhance retention and job readiness. Respond to classroom issues promptly and professionally; provide roaming support and behavioral intervention as needed.

Lead team efforts to meet or exceed target performance measures such as graduation rates, placement goals, and retention benchmarks. Collaborate across departments and programs to support case management and coordinated participant services. Participate in strategic planning, action plan development, and continuous quality improvement efforts. Ensure staff complete all required CEUs andparticipatein professional development.

Cultivate andmaintainrelationships with employers, referral partners, training providers, and community-based organizations. Coordinate guest speakers, employer visits, and community-based activities that enhance learning and employment opportunities. Attend local networking events, community meetings, and represent the organization in outreach and recruitment efforts. Plan and manage student events including graduations, mentor mixers, and other program ceremonies.

Maintain confidentiality of participant data and internal records at all times.Attend required staff meetings, training sessions, and case management reviews. Complete all administrative duties accurately and within designated timelines. Performadditionalduties assigned to support the success of the department and organization.

Skills/Qualifications: Bachelor’s degree in business administration, Marketing, or related fieldrequired. Master’s degree or in process,a plus. Prior supervisory experience in the workforce development industryhighlypreferred. Experience working with people with disabilities or who are disadvantaged. Experience in job development for individuals with multiple barriers to employment. Self-starter with excellent communication skills and the ability to work effectively with other team members. Proficient in standard computer operation systems (Microsoft Office) and relevant software toperformthe requirements of the position. Bilinguala plus.

Physical Requirements: Must thrive in a fast-paced environment withtime sensitivegoals. The incumbent may be in an office environment for approximately 50% of the time with the remaining time working with clients and attending outside community functions/meetings related tothe jobresponsibilities. Must be able to access file cabinets, office equipment, etc. and haveowntransportation to off-site facilities and communication capabilities, via cell phone and/or Smartphone technology.

Legal Requirements: Documentation to satisfy I-9 requirements and ability to pass drug screen and background check.

Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.

Experience in job development for individuals with multiple barriers to employment.

Experience working with people with disabilities or who are disadvantaged.

Prior supervisory experience in the workforce development industry highly preferred.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.