WEX Inc. Looking for IT Support Specialist at Remote

WEX Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance their operations team. This role involves troubleshooting technical issues, providing exceptional support to employees, and ensuring effective communication with users. You will be responsible for developing and implementing standard operating procedures while maintaining strong relationships with both customers and technical personnel. If you are passionate about technology and enjoy solving problems, this opportunity will allow you to make a significant impact in a dynamic work environment.

Qualifications

• Experience with Control-M and batch scheduling is highly desirable.
• Strong troubleshooting skills and technical support experience are essential.

Responsibilities

• Coordinate and troubleshoot incoming calls from employees and customers.
• Provide IT support services and maintain effective user relationships.

Skills

Control-M

Batch scheduling

Troubleshooting

Technical support

Customer service

Job description

Control-M experience highly desirable.

Batch scheduling, monitoring, processing and troubleshooting.

Previous Operations team experience beneficial.

Coordinates, diagnoses and troubleshoots incoming employee and/or customer calls.

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.

Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

Provides case status updates to management and end-users.

Supports and maintains effective relationships with users.

Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.