Wet 'n Wild - Food & Beverage Supervisor

Castlepark; Greensboro, Northern (NC, KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at an exciting leisure park as a Food & Beverage Supervisor! This role offers the chance to lead a dedicated team while ensuring top-notch food safety and guest service. You'll oversee daily operations, manage inventory, and mentor team members in a fun and dynamic environment. With flexible scheduling and opportunities for cross-training, this position is perfect for those looking to grow their skills while enjoying the thrill of working at a popular entertainment venue. Make a positive impact and create memorable experiences for guests while enjoying the perks of working at Wet 'n Wild Emerald Pointe.

Benefits

Flexible schedule

Cross-training opportunities

Free admission to Wet ‘n Wild Emerald Pointe

Exclusive company-sponsored events

Qualifications

• Must become Food Handler Safety Certified within 90 days of hire.
• 1+ years experience in food service and supervisory roles preferred.

Responsibilities

• Supervise daily operations of the F&B team and ensure food safety.
• Manage inventory, quality control, and guest service.

Skills

Customer Service Skills

Food Safety Knowledge

Supervisory Skills

Problem-Solving Abilities

Attention to Detail

Education

No formal education required

1+ years in food service

1+ years supervisory experience

Job description

Wet 'n Wild - Food & Beverage Supervisor

Apply locations Wet N Wild Emerald Pointe, 3910 S. Holden Rd, Greensboro, NC 27406, United States of America posted on Posted 2 Days Ago job requisition id JR105197

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations throughout Wet ‘n Wild Emerald Pointe. The day-to-day responsibilities of this role include overseeing assigned F&B team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls.

This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Wet ‘n Wild Emerald Pointe core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meals and other breaks are being given in accordance with North Carolina State law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome all guests with a smile and positive attitude!
• Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practice, teach and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintain all alcohol safety practices when applicable.
• Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversee quality controls and production of food items.
• Manage inventory, focusing on portion and waste controls.
• Interface with warehouse on product and supply needs.
• Interface with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Education and Experience:

• No education requirements for this position
• 1+ years of previous work experience in food service, quick service, or restaurant setting
• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Requirements:

• Must be at least 16 years of age to comply with North Carolina Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

Working Conditions:

• This role will be based in one or more food stall and/or restaurant locations throughout the Wet ‘n Wild Emerald Pointe, with exposure to both indoor and outdoor environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, and heavily populated environments

Working at Wet ‘n Wild Emerald Pointe is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Wet ‘n Wild Emerald Pointe employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Wet ‘n Wild Emerald Pointe and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Wet ‘n Wild Emerald Pointe. Apply today!