WESTIN BONAVENTURE - SAFETY & SECURITY OFFICER

Aimbridge Hospitality; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Aimbridge Hospitality is seeking a Safety & Security Guard in Los Angeles to ensure the safety of guests and hotel property. The role includes monitoring, providing first aid, and maintaining a visible presence to ensure guest comfort. Candidates are required to have necessary certifications and a high school diploma, and must display a friendly, professional demeanor.

Benefits

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Qualifications

• Must comply with State requirements for certifications.
• Preferred experience in a hotel or related field.
• Must be CPR, First Aid, Heimlich maneuver certified.

Responsibilities

• Provide protection for hotel guests and property.
• Maintain high standards of personal appearance.
• Conduct security rounds and monitor for hazards.

Skills

Safety Awareness

First Aid

CPR Certifcation

Customer Service

Education

High School diploma or equivalent

Certificate of Completion in Safety and Security Training

Job description

A Safety & Security Guard is responsible for providing protection for hotel guests, employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. Depending on the hotel, may be stationed in the base office for security of the Associate entrance and for conducting temperature checks, during COVID procedures (as required).

QUALIFICATIONS :

• High School diploma or equivalent and / or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR, First Aid and Heimlich maneuver Certified

RESPONSIBILITIES :

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk / Night Auditor at all times.
• Maintain visual contact with the Front Desk / Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and Associate incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Open secured areas for authorized personnel; checks ID of visitors / Associates, as necessary.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Assist guests to their rooms or help guests enter their rooms.
• Investigates room thefts, auto accidents / thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head / Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Assist HR / MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
• Assist during medical emergencies, administering First Aid / C.P.R / Heimlich maneuver, as necessary.
• In partnership with Department Head / Hotel leadership, completes Incident / Accident Reports in a clear and concise manner.
• Receive deliveries; deliver requested items to guest rooms, as needed.
• Assist Front Desk with Express Check-outs, newspaper delivery, and with van runs as requested or applicable to the needs of the Hotel.
• Handle items for Lost and Found according to the standards.
• Works special functions, attends meetings, and / or performs other duties as required.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION :

Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Visitors can stroll through our atrium lobby, and they'll immediately see why. Whether visiting for a leisurely weekend getaway, business meeting, or special event, our downtown Los Angeles accommodations define the essence of modern luxury. Guests can enjoy spectacular skyline views, access to over 40 specialty boutiques and restaurants, and unparalleled meeting and conference facilities. Discover LA's largest convention hotel - widely regarded as a 'City-within-a City' - sure to surpass all expectations.

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Safety Security Officer • Los Angeles, CA, United States

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