Western Senior Practice Manager ProHealth Physicians

Optum; Danbury (CT); On-site; USD 89,000 - 177,000; Full time

Job summary

Join a leading community-based medical group dedicated to exceptional care and service. As a Senior Practice Manager, you will lead daily operations, ensuring efficient practice management and high-quality patient care. This role offers the opportunity to work collaboratively with passionate professionals and make a significant impact on health care in Connecticut. With a focus on teamwork and innovation, you will help shape the future of health care while enjoying a supportive environment that promotes growth and development. If you're ready to contribute to a mission-driven organization, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 3+ years managing a medical practice with a focus on patient care.
• Experience with electronic health records and primary care settings.

Responsibilities

• Oversee office operations for patient access and satisfaction.
• Manage provider schedules and coordinate staff coverage.

Skills

Management of medical practice

Electronic health record usage

Business and analytical skills

Oral and written communication skills

Tools

Epic

Microsoft Office

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

Are you ready to make a positive impact in health care? If so, you're the missing piece in our care team. As part of the Optum and UnitedHealth Group family, ProHealth Physicians offers new opportunities for growth. Here, you'll experience:

• Exceptional teamwork
• Robust medical resources
• Passionate professionals with a focus on patient-centered care

Reporting to the Regional Director, the Senior Practice Manager is responsible for overall leadership and management of daily operations as well as individual management of Practice Managers at multiple practice sites. The incumbent will partner with the Regional Director and Regional Medical Director to achieve goals comprised of financial, quality, and patient satisfaction, as well as employee and provider satisfaction. The Senior Practice Manager (SPM) will monitor goals regularly to ensure practices are efficient and providing quality care. The SPM will be held accountable for goals and objectives while working collaboratively with other Senior Practice Managers to function as one group practice. The SPM will provide oversight to practice sites positioned in the Western area of Connecticut. The SPM will be physically present in practice sites on a daily basis and travel to our Central Office located in Farmington as needed for onsite meetings. Sites to include Danbury, Newtown, Bethel, Ridgefield, Hamden, Prospect, Cheshire, Torrington.

Primary Responsibilities:

• Oversee office operations to maximize patient access, provider productivity, patient satisfaction, and quality outcomes in conjunction with the site-specific manager
• Responsible for productive and efficient provider schedule management at practice sites
• Coordinate staff schedules to ensure proper coverage for quality patient care across the region
• Coach and mentor site specific managers as needed
• Ensure practice compliance with ProHealth policies, procedures and programs
• Establish work procedures and standards to improve efficiency and effectiveness
• Audit and reinforce standard work procedures in collaboration with Operational Excellence
• Manage change and transition by anticipating need, developing detailed plans and applying change initiatives to support staff
• Support hiring, on-boarding, and evaluation of staff
• Work with site-specific managers to promote a positive culture
• Participate, or facilitate, practice, regional and organizational meetings and trainings
• Develop and implement long range plans in coordination with Regional Director and Regional Medical Director
• Perform other duties as assigned

Join ProHealth Physicians and play a pivotal role in shaping the future of health care in Connecticut. Caring. Connecting. Growing together. ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advance practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services. Traditional medicine treats people when they're sick. Instead, we focus on preventing diseases. Our goal is to give our patients - and their communities - the tools they need to be and stay well. This is how we help people live healthier lives.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience managing a medical practice
• 3+ years of experience using an electronic health record

Preferred Qualifications:

• Experience supporting a primary care setting
• Experience using Epic
• Knowledge of medical terminology, coding and billing
• Knowledge of population health and quality metrics
• Knowledge of Lean/Six Sigma process improvement tools and techniques
• Highly proficient in Microsoft Office
• Demonstrated business and analytical skills
• Demonstrated solid oral and written communication skills

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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