West Region Customer Success Pro (Education Tech)

Wilson Language Training Corporation; West (MS); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and Life &amp

Disability Insurance

401k plan with partial employer match

Paid Time Off

Paid holidays

O’Connor days

Job summary

Wilson Language Training Corporation is hiring a Customer Success Specialist for the West region. The CSS will serve as a primary contact for a large portfolio of school districts, handling post-sales support, proactive outreach, and ongoing engagement to ensure satisfaction and retention.

The role collaborates with Onboarding, Sales, and Professional Services to deliver a seamless customer experience and drive product adoption across multiple states.

Qualifications

• Desire to help customers and build relationships.
• Strong written and verbal communication.
• Ability to manage a large portfolio of accounts with guidance.
• Comfort with education/edtech context is a plus.

Responsibilities

• Support a large portfolio of school districts across multiple states.
• Build and maintain positive customer relationships.
• Respond to customer questions and issues promptly.
• Conduct proactive outreach to maintain engagement.
• Drive customer retention and satisfaction through product adoption.

Skills

Customer success

Account management

Communication skills

Organizational skills

Proactive outreach

Empathy

Active listening

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Wilson Language Training Corporation is hiring a Customer Success Specialist for the West region. The CSS will serve as a primary contact for a large portfolio of school districts, handling post-sales support, proactive outreach, and ongoing engagement to ensure satisfaction and retention.

The role collaborates with Onboarding, Sales, and Professional Services to deliver a seamless customer experience and drive product adoption across multiple states.