West Elm FT/PT Design Studio Spc/Home Stylist

West Elm; Kansas City (MO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Discount on brands

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental & vision insurance with

Domestic partner benefits

Job summary

Williams-Sonoma, Inc. is seeking a Design Studio Specialist for the Kansas City area. You will inspire customers to express themselves in their homes, bringing the shopping experience to a seamless close at the cash wrap and promoting ongoing engagement with our Brand.

You will assist clients one-on-one in-store and in-home, creating thoughtful design plans that fit their living spaces. The role emphasizes strong clienteling, product knowledge and a high standard of service across multiple sales

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to coordinate complex large orders across sales channels.
• Experience in design preferred.
• Proven ability to prioritize and multitask.
• 1–2 years of customer service and retail sales experience.

Responsibilities

• Assist clients in in-store and in-home design consultations to drive store sales.
• Take accurate measurements and assess client living spaces during consultations.
• Create and present design plans based on client needs, style and space.
• Maintain knowledge of current sales and promotions to meet sales goals.
• Provide services including gift wrap, registry, orders, and furniture deliveries with exemplary service.
• Demonstrate product knowledge of the design studio assortment.

Skills

Strong communication

Clienteling

Order coordination

Design experience

Multitasking

Retail sales experience

Job description

About The Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview Of The Design Studio Specialist Role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Criteria

• Strong communication, clienteling and customer follow-up skills
• Ability to complete and coordinate complex large orders within a variety of sales channels
• Experience in working with the elements of design preferred
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just For You

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Your Journey in Continued Learning

• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University
• Leadership development opportunities

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.