Wesley Chapel, FL - Operations Manager (30542)

B&B Theatres; Wesley Chapel (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

B&B Theatres in Wesley Chapel, FL is seeking an Operations Manager to lead, hire, train staff and ensure guests receive outstanding service in a dynamic cinema environment. You will supervise the team, manage schedules, handle inventory and equipment, support marketing events, uphold safety and licensing, and work with the operations team to drive profits and guest satisfaction.

This role requires evening, weekend and holiday shifts, with the ability to mentor diverse personalities and

Qualifications

• Experience managing a large, diverse team and coaching staff.
• Proven ability to oversee daily operations, safety, and facilities.
• Passion for the cinema industry with a premiere guest experience mindset.
• Ability to handle guest escalations and equipment issues calmly.
• Clear, actionable instructions to staff and professional public communication.

Responsibilities

• Hiring, training, motivating and coaching employees to provide attentive, efficient service to guests.
• Resolving conflicts or concerns from guests and employees.
• Monitoring theatre activity and ensuring it is properly staffed.
• Ensuring staff members follow company policies and procedures.
• Keeping up to date on personnel records and certifications needed for the staff.
• Maintaining a positive, empathetic, and professional attitude toward guests and team members.
• Responding promptly to guest requests.
• Staying current on new releases and upcoming movies.
• Communicating and coordinating as a team with colleagues.
• Ensure customer satisfaction and provide professional guest support.
• Remaining attentive to corporate requests and mindful of related responsibilities.
• Completing any other duties as delegated by supervisor.

Skills

Team leadership

Operations management

Guest service

Clear communication

Safety compliance

Job description

Job DetailsJob Location: Wesley Chapel The Grove 16 - Wesley Chapel, FL 33544Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.

We want all members of our employee family to find joy in their work and have fun as they work togethertobring the magic of the movies and incredible entertainment experiences to our guests.

Your job is to fulfill your delegations as outlinedhere, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity.Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.

The theatre is open365 daysa year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families,we also must make sure the theatre is staffed.

JOB OVERVIEW

As a committed, proactive Operations Manager, you will work with other management to hire and train staff and ensure that patrons receive excellent service. The role of anOperationsManager is to help supervise and coordinate the entire team. They must ensure the guest receives a warmwelcomeand that service and equipmentrunssmoothly.

You may also be responsible for managing inventory and resources pertaining to all amenities within the building, helping the marketing team with promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, and work with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with and mentor diverse personalities and diffuse tense situations.

Delegation of responsibilities isa must, and will help cultivate the next class of managers, but you should become competent in all tasks and processes though out the location.

Thispositionrequires you to work during the evening, on weekends, and on holidays.

RESPONSIBILITIES

• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to guests, assessing employee performance, and providing helpful feedback and training opportunities.
• Resolving conflicts or concerns from guests and employees.
• Monitoring theatre activity and ensuring it is properly staffed.
• Ensuring staff members follow company policies and procedures.
• Keeping up to date on personnel records and certifications needed for the staff.
• Maintaining a positive, empathetic, and professional attitude toward Guest and team members at all times.
• Responding promptly to Guest requests.
• Staying current on new releases and upcoming movies.
• Communicating and coordinating as a team with your fellow colleagues.
• Ensure customer satisfaction and provide professional guest support.
• Remaining attentive to corporate requests and mindful of related responsibilities.
• Cleaning.
• You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a guest at the concession stand or lend a hand cleaning an auditorium between shows.
• Completing any other duties as delegated or directed by your supervisor.

QUALIFICATIONS

• Experience managing a large, diverse team, including hiring, training, and performance management.
• A track record of managing daily business operations, including facility maintenance, vendor relations, and safety compliance.
• A passion for the cinema industry and the ability to maintain a "premiere" atmosphere for guests.
• The ability to handle equipment malfunctions (such as projection or HVAC issues) and guest service escalations calmly and effectively.
• Ability to provide clear, actionable instructions to staff and maintain pleasant but authoritative communication with the public.
• Must be at least 21 years old at the time of hire.
• If at any bar location, R-Serving is required and must be willing and able to pour at least basic drinks.
• If at a kitchen location, ServSafe certification is required.
• Must be able to run errands and provide current driver license and vehicle insurance.
• Must have the availability to open and/or close regularly.

ESSENTIAL FUNCTIONS

• Analyzing and monitoring daily operations to ensure maximum productivity and efficiency across departments.
• Regularly patrolling the facility to ensure all safety protocols are followed and that the physical environment meets regulatory standards.
• Supervising the movement of goods, supplies, and equipment; this often requires hands‑on verification.
• Coordinating with staff at all levels, which involves moving between different areas of the facility to conduct walk throughs or face‑to‑face briefings.

PHYSICAL DEMANDS

• Frequent standing and walking to monitor large floor areas.
• Constant use of hands to operate computers, handle sensitive equipment, or feel for mechanical irregularities.
• Occasional stooping, kneeling, or crouching to inspect low-level inventory, equipment, or facility infrastructure.
• Constant use of hands to operate computers, handle sensitive equipment, or feel for mechanical irregularities.
• Must be able to move and transport items (such as product samples, equipment, or files) weighing up to 35 lbs.
• Extending hands and arms to access shelving, overhead storage, or to operate controls.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.