WEP Unit Clerk-Blank 4 Pediatric Oncology-BCH

UnityPoint Health; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A community health provider in Des Moines is seeking a dedicated receptionist to provide secretarial support and enhance patient care. The ideal candidate will demonstrate strong communication skills and proficiency in Microsoft Office. Responsibilities include handling mail, answering calls, and maintaining compliance. We offer benefits such as paid time off, tuition reimbursement, and a supportive work environment.

Benefits

Paid time off

Tuition reimbursement

401K matching

Health insurance

Employee recognition program

Pet insurance

Qualifications

• Familiarity with word processing software and basic computer skills.
• One year experience in business or secretarial environment preferred.
• Previous healthcare experience preferred.

Responsibilities

• Perform general secretarial/receptionist support to the department.
• Handle mail, perform routine copying, and order supplies.
• Answer, screen, and route calls; communicate effectively.
• Utilize multiple computer software, including Microsoft Office and EPIC.
• Report any questions or concerns regarding compliance.
• Demonstrate initiative to improve quality and customer service.

Skills

Fluent English

Multicultural sensitivity

Customer/patient focused

Basic computer skills

Education

High school graduate or equivalent

Tools

Microsoft Office

EPIC

Job description

Overview

Provides receptionist and secretarial services. Successful performance contributes to a holistic approach to the delivery of services, improved patient care, and a high level of satisfaction from patients and families. Provides clerical support for staff. Delivers and obtains information, specimens, and supplies within the facility.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Performs general secretarial/receptionist support to the department.
• Handles mail, performs routine copying and orders supplies.
• Answers, screens and routes calls. Communicates effectively with a wide variety of families and employees.
• Use of multiple computer software not limited to but includes Microsoft Office programs and EPIC.
• Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff.
• Utilizes a family-centered approach (considering physical, psych/social, spiritual, educational, safety, and related criteria) appropriate to the age of the patients served.
• Shows responsible and accountable management of human, fiscal, and material resources.
• Accepts responsibility for maintaining and developing personal and professional skills and knowledge related to the work area assigned.
• Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates the Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPHDM.
• Balances team and individual responsibilities; open and objective to other’s views; gives them welcome feedback; contributes to positive team goals; and puts the success of the team above own interests.
• Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

Qualifications

• Education: High school graduate or equivalent.
• Experience: One year experience in business or secretarial environment preferred. Must be familiar with word processing software and basic computer skills. Previous healthcare experience preferred.
• Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused.