Wendy's Facilities Supervisor - Memphis, TN area

Meritage Hospitality Group Inc.; Memphis, Northern (TN, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Meritage Hospitality Group Inc. is seeking a Facilities Supervisor to oversee multiple technicians and projects across our corporate portfolio. You will ensure safe work practices, manage workloads, and coordinate with leadership to keep facilities in top condition.

You will train staff, monitor budgets, and maintain strong relationships with internal customers and service providers. This role requires hands-on leadership in a fast-paced, hospitality-focused environment.

Qualifications

• Minimum of three years in facilities; QSR facilities experience preferred.
• Strong knowledge of facilities operations.
• Basic trade skills: carpentry, plumbing, electrical, commercial cooking equipment, HVAC/refrigeration.
• Ability to plan, develop, and monitor work schedules for technicians.
• Excellent verbal and written communication skills.
• Valid Driver’s License; must pass MVR screening.

Responsibilities

• Supervise multiple Facilities Technicians and manage territory.
• Oversee technician workload and CMMS work orders.
• Approve technician timecards and supply purchases.
• Train and coach technicians to high service levels.
• Ensure safety compliance and prompt completion of work orders.
• Provide facility assessments and status updates to leadership.

Skills

Supervisory skills

Facilities operations knowledge

Planning & scheduling

Verbal & written communication

Leadership

Problem-solving

Safety compliance

Tools

CMMS systems

Job description

The Facilities Supervisor (FacSup) is responsible for providing a variety of facility services and oversight along with delivering excellent customer service. The FacSup efficiently manages multiple technicians and projects within their portfolio. Additionally, the FacSup maintains a safe and effective work environment that complies with best practices, regulations and laws. The Facilities Supervisor role is integral to the success of our company by supporting Restaurant Operations across our Corporate portfolio with direction from leadership.

Essential Functions:

• Responsible for supervising multiple Facilities Technicians, as designated by market size.
• Manage technician territory and responsibilities for efficiency.
• Manages and oversees technician workload at assigned sites and within CMMS platform (i.e., work scope, status, cost, labor, parts, quotes, replacement needs, etc.).
• Approve Technician timecards, credit card purchases, supply and stock purchases, etc.
• Train, coach and develop Facilities Tehnicians to achieve a high quality and level of service.
• Train/coach Maintenance Technicians (MT) to achieve a high level of service.
• Develop and maintain working relationships with internal customers, outside suppliers and service providers.
• Oversee ordering and return of parts in a timely manner.
• Ensure adherence to safe work best practices including but not limited to; OHSA and regulatory compliance.
• Ensures assigned work orders and projects are completed promptly and to a high-quality standard.
• Provide comprehensive facilities assessments and analysis including but not limited to; existing condition, facility or equipment related issues, work order status, work completed, next steps and/or close‑out actions.
• Communicate work order status updates and other critical information both through verbal and written communication to various levels within the Organization.
• Responsible for on‑call scheduling of technicians for off‑hour, weekend, and holiday emergencies.
• Responsible for responding to emergency situations with an appropriate level of urgency.
• Operate a company issued fleet vehicle.
• Attend staff meetings and other meetings as required.
• Other duties as assigned.

Knowledge and Abilities:

• A minimum of three years’ facilities experience required; QSR facilities experience highly preferred
• Strong knowledge of facilities operations
• Knowledge of strong basic trade skills including carpentry, plumbing, electrical, commercial cooking equipment, appliance repair and basic HVAC/refrigeration
• Knowledge of occupational hazards and safety precautions applicable to the work
• Knowledge of supervisory techniques
• Ability to plan, develop, and monitor work schedules to ensure efficient use of Technicians
• Ability to oversee and inspect facility projects
• Ability to communicate, monitor and ensure adherence to departmental goals including budget.
• Ability to troubleshoot and diagnose facilities issues to reduce downtime
• Ability to contribute to the development of processes and procedures
• Ability to demonstrate adaptability by learning new skills and being flexible with workload
• Ability to demonstrate critical thinking and problem‑solving skills related to challenging facilities need
• Ability to demonstrate strong verbal and written communication skills
• Ability to provide leadership to Technicians to meet the expectations and the goals of the organization

Requirements:

• Valid Driver’s License without work restrictions; must pass MVR screening.

Working Conditions: 45-50 hours weekly, Physical Demands (Occasional lifting, climbing, standing, moving), May be required to wear protective clothing, such as earplugs and work boots. Frequent standing, walking, pushing, crawling, climbing, stooping, squatting, and repetitive arm motion requiring full shoulder/elbow/wrist/hand mobility. This position may occasionally sit at a desk for periods of time. Infrequent to occasional lifting, pulling, pushing, and carrying materials weighing up to 100 pounds.

Environmental:

• Hazardous equipment: Occasional to frequent work with hazardous equipment, such as electrical systems, air conditioning, and heating systems
• Contaminants: May be exposed to contaminants, such as oils, solvents, and paints
• Lighting: May work in bright or inadequate lighting
• Temperature: Indoor/External work areas or sites may not be temperature controlled. Must be able to work while being exposed to dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating machinery.

We are an Equal Opportunity Employer. Inclusion is at the heart of our business.

Meritage Hospitality Group, headquartered in Grand Rapids, MI, is one of the nation’s premier restaurant operators with more than 375 restaurants operating in 15 states. We are one of the largest Wendy’s franchisees. In addition to quick service, we have developed West Michigan casual dining concepts Morning Belle and The Blue Porch. Each of our concepts deliver a distinct dining experience for our guests and a work environment rich with opportunity for our approximately 11,000 team members. At Meritage, we are Inspired by Opportunity and Achieve Success Through Service. We live by our five Core Values – Uncommon Hospitality, Run It Like You Own It, Collective Genius, The Sky is the Limit, and We Love What We Do. In the past five years, we have doubled in size and will continue with Wendy's growth and further development of our casual dining concepts. We are traded on the OTC market and the company’s public filings can be viewed at www.otcqx.com, under the stock symbol MHGU.