Wellness Staff

Moscow Food Co-Op; Moscow (ID); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

20% store discount

Paid Time Off (PTO)

401(k) plan participation

Medical, dental, and vision insurance

Short-term disability

Accidental & hospital insurance

Telemedicine & mental health support

Job summary

Moscow Food Co-Op is seeking a friendly Wellness Specialist to join our team in Moscow, Idaho. You’ll assist customers, stock the Wellness department, and help create an inviting shopping experience focused on wellness products.

Ideal candidates will have a high school diploma, retail or wellness experience, and a desire to learn about supplements and natural foods. Flexible schedule with evenings and weekends offered; full- and part-time roles available.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, customer service, grocery, wellness, or natural foods preferred.
• Interest in wellness, supplements, natural foods, and healthy living.
• Ability to provide excellent customer service in a fast-paced retail environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic math and computer skills.
• Ability to follow written and verbal instructions.
• Knowledge of supplements, body care, natural foods, or specialty diets.
• Experience in cooperative, grocery, or wellness retail.
• Familiarity with natural and organic products.

Responsibilities

• Provide exceptional, friendly, and knowledgeable customer service to all shoppers.
• Assist customers in locating products and answering general questions about supplements and wellness products.
• Maintain a welcoming department environment by actively engaging with customers and offering assistance.
• Support department sales goals through product recommendations, merchandising, and promotions.
• Follow Co-op customer service standards and contribute to a positive shopping experience.
• Stock, rotate, face, and organize products throughout the department.
• Monitor inventory levels and communicate out-of-stock or low-stock items to department leadership.
• Assist with receiving deliveries, checking invoices, and properly storing products.
• Maintain accurate shelf tags, signage, pricing, and promotional displays.
• Ensure products are fresh, clean, properly labeled, and merchandised according to department standards.
• Assist with inventory counts and other department projects assigned.
• Maintain cleanliness and organization of the department, backstock areas, and shared workspaces.
• Follow all safety, sanitation, and loss prevention procedures.
• Work collaboratively with coworkers and other departments to support overall store operations.
• Communicate effectively with supervisors and team members regarding customer concerns, product issues, and operational needs.
• Demonstrate flexibility and willingness to assist in other areas of the store including back up cashier as needed.

Skills

Customer service

Communication

Attention to detail

Teamwork

Time management

Basic math

Computer skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Moscow Food Co-op Downtown - Moscow, ID 83843

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $15.00 - $16.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Retail

The Moscow Food Co-op is looking for a friendly, dependable, and detail-oriented Wellness Specialist to join our team. In this role, you’ll be the go-to person in our Wellness department, helping customers find the products they need while ensuring our shelves are well-stocked, clean, and inviting.

Why Work at the Moscow Food Co-op?

We’re a community-centered, values-driven workplace that prioritizes a positive team environment, living wages, and great benefits. In a recent employee survey, our team members overwhelmingly agreed: the Co-op is a great place to work, and they’re proud to be part of it.

Perks and Benefits

• All employees enjoy:
  • 20% store discount
  • Paid Time Off (PTO)
  • 401(k) plan participation
• Full-time team members also receive:
  • Medical, dental, and vision insurance
  • Short-term disability
  • Accidental & hospital insurance
  • Telemedicine & mental health support
• Part-time employees (20+ hours/week) receive:
  • Dental insurance
  • Short-term disability
  • Accidental & hospital insurance
  • Telemedicine & mental health support

Position Summary

The Wellness Department Staff members support the daily operations of the Wellness Department by providing outstanding customer service, maintaining an organized and well-stocked sales floor, and assisting customers with wellness-related products. This position helps create a welcoming and informative shopping experience while supporting department goals related to sales, merchandising, cleanliness, and product knowledge.

Essential Duties and Responsibilities

• Customer Service & Sales
  • Provide exceptional, friendly, and knowledgeable customer service to all shoppers.
  • Assist customers with locating products and answering general questions about supplements, body care, grocery, and wellness products.
  • Maintain a welcoming department environment by actively engaging with customers and offering assistance.
  • Support department sales goals through product recommendations, merchandising, and promotions.
  • Follow Co-op customer service standards and contribute to a positive shopping experience.
• Department Operations
  • Stock, rotate, face, and organize products throughout the department.
  • Monitor inventory levels and communicate out-of-stock or low-stock items to department leadership.
  • Assist with receiving deliveries, checking invoices, and properly storing products.
  • Maintain accurate shelf tags, signage, pricing, and promotional displays.
  • Ensure products are fresh, clean, properly labeled, and merchandised according to department standards.
  • Assist with inventory counts and other department projects assigned.
  • Maintain cleanliness and organization of the department, backstock areas, and shared workspaces.
  • Follow all safety, sanitation, and loss prevention procedures.
• Teamwork & Communication
  • Work collaboratively with coworkers and other departments to support overall store operations.
  • Communicate effectively with supervisors and team members regarding customer concerns, product issues, and operational needs.
  • Maintain professionalism and contribute to a respectful, inclusive, and team-oriented work environment.
  • Demonstrate flexibility and willingness to assist in other areas of the store including back up cashier as needed.

Customer Service Expectations

Customer service is the top priority of this position. Wellness Department Staff are expected to create friendly, welcoming, and helpful experiences for every customer. Employees should proactively greet customers, remain approachable and engaged on the sales floor, and respond to questions with professionalism and care.

Staff should demonstrate

• Strong communication and interpersonal skills.
• A positive and solutions-oriented attitude.
• Patience, professionalism, and respect for diverse customer needs and perspectives.
• A willingness to learn about wellness products and continuously improve product knowledge.
• Consistent attention to detail and follow-through.

Required Qualifications

• High school diploma or equivalent preferred.
• Previous experience in retail, customer service, grocery, wellness, or natural foods preferred.
• Interest in wellness, supplements, natural foods, and healthy living.
• Ability to provide excellent customer service in a fast-paced retail environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic math and computer skills.
• Ability to follow written and verbal instructions.

Preferred Qualifications

• Knowledge of supplements, body care, natural foods, or specialty diets.
• Previous experience working in a cooperative, grocery, or wellness retail environment.
• Familiarity with natural and organic products.

Schedule & Physical Requirements

• Must be available to work a flexible schedule including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods of time.
• Ability to frequently lift, carry, push, or pull up to 40 pounds.
• Ability to bend, kneel, squat, reach, and perform repetitive movements throughout the shift.
• Ability to work in a fast-paced retail environment with frequent interruptions and changing priorities.
• Ability to safely use ladders, carts, pallet jacks, and other store equipment as trained.

The job duties, responsibilities, skills, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and requires employees to perform other tasks such as circumstances or conditions of their business, competitive considerations or the work environment changes.