Wellness Spa Assistant Manager - Full Time

Wellness City Glow Brands Corporate; Cold Springs (KY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance options (Medical, D­­

Life Insurance & Disability Coverage

Paid Time Off

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Employee Discounts on Products and 
…

Professional Development & Training

Free Tanning

Free Spray Tanning

Free Wellness Spa Services

Employee Wellness Programs with $125/년

Exclusive Discounts at Outside Retaile

Job summary

Glow Brands, a family-owned company, seeks a Wellness Assistant Spa Manager to sustain a high-energy, client-centered environment and drive store performance. You will supervise Wellness Consultants, model service excellence, and lead by example in daily operations.

The role requires a proactive leader with customer service passion and the ability to manage schedules, training, and coaching while delivering an exceptional guest experience.

Qualifications

• Experience in retail management or beauty/spa environment preferred.
• Strong customer service and leadership skills.
• Ability to coach, mentor and drive sales performance.

Responsibilities

• Manage spa operations in a fast-paced environment.
• Lead and coach Wellness Consultants to exceed goals.
• Maintain client-centric service and high standards.
• Assist with scheduling and staffing to optimize productivity.
• Ensure cleanliness, maintenance, and organization of the spa.

Skills

Leadership

Sales

Customer Service

Team Building

Coaching

Scheduling

Microsoft Word/Excel/Outlook

Education

College education

Tools

Word

Excel

Outlook

Job description

Benefits:

• Insurance Options
• 401(k)
• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Wellness resources

Earn up to $20.00/hr!* Base Pay - $17.00/hr or more + performance and store bonuses =average $20.00/hr *

*While $20.00 an hour is not guaranteed, it reflects the average earnings of management who meet all performance and training criteria. We reward strong performance, reliability, and leadership with ongoing and monthly bonus opportunities!

We're looking for motivated leaders to join our management team at Wellness City. If you have retail management experience, strong customer service skills, and a passion for team leadership, this is your opportunity to grow your career.

Top Benefits and Perks

• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO)
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Free Tanning
• Free Spray Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers

Company Overview

Glow Brands, a family-owned company, includes brands such as Wellness City, Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations across multiple states and employs over 2200 individuals.

• We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are.
• Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees.

Job Summary

This position is responsible for maintaining a high-energy, positive environment, where behaviors that support client-centric service are consistently demonstrated. The Wellness Assistant Spa Manager helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Wellness Consultants to achieve company goals and will lead by example in all company operations. The Wellness Assistant Spa Manager fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience.

Tasks & Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Monitor and manage daily operations of the spa in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience
• Ability to be a leader with sales performance and to consistently meet sales goals.
• Assist the Wellness Spa Director with maintaining cleanliness, maintenance, sanitation, and organization of the spa.
• Establishes clear goals and objectives for Team Members.
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
• Assist the Wellness Spa Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
• Ability to work nights as well as Saturdays and Sundays as required to provide management coverage.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Ability to work a 5-day workweek with approximately 35 to 40 hours per week.

Experience:

• College education is preferred but not required.
• Management and/or Sales experience preferred but not required.
• Beauty, Spa, Tanning Industry and/or Customer Service experience preferred
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Knowledge of client service techniques and operational practices.
• Problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills.
• Ability to prioritize and delegate.

Physical Requirements:

• Ability to stand and walk for long periods of time.
• Ability to bend at the waist to clean spa, sunless, and UV equipment.
• Ability to lift or assist in lifting items and heavy boxes.
• Ability to bend down to pick up trash, towels, etc. from the floors.
• Ability to perform spa, sunless, and UV cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
• Ability to work independently and alone during shifts as business needs require.