Wellness & Recovery Specialist

EōS Fitness; Riverside, California (CA, MO); On-site; USD 23,281 - 24,659; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Competitive pay plus vacation and sick pay

Group Health, Dental, Vision, and Life Insurance

Job summary

EōS Fitness in Riverside, California, is looking for a Wellness & Recovery Specialist to enhance member experience through services like Cryotherapy and Infrared Therapy. The role involves educating members, maintaining amenities, and following safety protocols. Candidates should possess strong communication skills and a passion for health.

The position offers competitive compensation and various benefits, including free membership, personal training discounts, and health insurance. Join us in creating a motivating environment for all!

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills to convey issues and operational needs.
• Excellent interpersonal skills with a customer-focused attitude.

Responsibilities

• Assist and educate members on Refresh & Recovery services.
• Lead safety protocols prioritizing health and safety.
• Enforce membership compliance for access to amenities.

Skills

Customer service experience

Strong communication skills

Multitasking

Willingness to learn

Health and wellness passion

Education

CPR/AED certification

Job description

At EōS Fitness we believe in creating loyal, lifelong fans and exercise practitioners through a bold, upbeat and motivating environment that challenges both our members and staff.

Position Overview

We are seeking a highly motivated and customer‑centric leader to serve as our Wellness & Recovery Specialist. In this role you will support all brand amenities, including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. You will focus on delivering exceptional service, maintaining cleanliness, and enforcing safety protocols to ensure a superior experience for every member.

Compensation: $16.90 – $17.90 USD

Responsibilities and Duties

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Qualifications

• Ability to multitask while effectively engaging with members in a fast‑paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer‑focused attitude.
• The ability and willingness to work weekends, evenings, and holidays as needed.
• Willingness to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass a Background Check.
• Embraces our Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard to Win.

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, Dental, Vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.