Wellness Front Desk Lead — Patient Experience & Ops

New Vibes Health & Acupuncture; Denver (CO); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Performance bonuses

Commission opportunities

Paid time off

Growth opportunities

Weekly admin time

Job summary

New Vibes Health & Acupuncture in Denver seeks a Front Desk Receptionist & Patient Experience Coordinator to welcome patients, manage scheduling, and support day-to-day clinic operations with a warm, organized approach.

You will handle front-desk duties, process payments, and maintain patient records while upholding scripts and procedures. This is a full-time role with growth opportunities in a holistic health setting.

Qualifications

• Experience in front-desk or patient-facing roles is preferred.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and professionally.
• Comfort with processing payments and handling invoices.
• Familiarity with CRM/EHR systems is a plus.

Responsibilities

• Greet and check in patients warmly and professionally.
• Answer calls and communicate clearly with patients.
• Schedule appointments and maintain an organized calendar.
• Process invoices and collect payments accurately.
• Maintain accurate patient information and records.
• Follow scripts, checklists, and front-office procedures.
• Support practitioners and clinical team as needed.
• Assist with occasional special projects and outreach.

Skills

Customer service

Scheduling

CRM software

EHR

Phone etiquette

Tools

Scheduling software

CRM software

Job description

New Vibes Health & Acupuncture in Denver seeks a Front Desk Receptionist & Patient Experience Coordinator to welcome patients, manage scheduling, and support day-to-day clinic operations with a warm, organized approach.

You will handle front-desk duties, process payments, and maintain patient records while upholding scripts and procedures. This is a full-time role with growth opportunities in a holistic health setting.