Wellness Director

Ymca Of Greater Hartford; Plainville (CT); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Tuition Reimbursement

Post University Tuition Discount

Free YMCA Membership

Childcare Discounts

Program Discounts

Paid Time Off

Medical/Dental & Vision Insurance

Retirement Savings (12% of gross pay)

Job summary

The YMCA of Greater Hartford is seeking a Wellness Director in Plainville, CT to lead wellness staff and oversee health and wellness programs. You will supervise personal training, group fitness, healthy living initiatives, and youth conditioning programs, while managing wellness floor operations and program budgets.

This exempt, full-time role focuses on delivering a superior member experience, increasing member engagement, and driving program revenue in a mid-sized wellness environment.

Qualifications

• BA/BS in exercise science or related field or equivalent experience preferred.
• Minimum of two years of experience in wellness programming, with at least one year of supervisory experience preferred.
• Must obtain and maintain current certification from a national accredited organization in personal training, group exercise or similar discipline.
• Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
• Must understand how to build relationships and have strong interpersonal skills.
• Have the ability to lead a strong staff team that is focused on creating a welcoming environment and providing a superior member experience for all members, at all times.
• Must have a proven track record and a passion for exercise, nutrition, healthy living and helping others live a healthier lifestyle.
• Highly motivated with the consistent ability to meet/exceed goals.
• Self-driven with the ability to set effective team and individual goals and take ownership for results.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.

Responsibilities

• Lead center wellness staff in all member connection and retention initiatives related to the wellness center and programming.
• Manage day-to-day operations of health and wellness programs and wellness floor operations.
• Provide direct leadership for personal training, group training, group exercise, healthy living programs, youth conditioning programs, and wellness staff.
• Supervise and develop wellness staff to deliver high-quality service and member experience.
• Oversee wellness-related financials, relationship building, and staff supervision.
• Drive member satisfaction and retention through a continuous improvement model.

Skills

Interpersonal skills

Staff leadership

Relationship building

Customer service orientation

Budget and operations oversight

Education

BA/BS in exercise science or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Wellness Director

Branch Administration Full Time Manual Labor Plainville, CT, US

Salary Range: $50,000.00 To $52,000.00 Annually

YMCA of Greater Hartford Job Description

Job Title: Wellness Director Job Grade: 11

FLSA Status: Exempt Primary Dept: Wellness

Reports to: Executive Director Revision Date: 08/07/2024

The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body. Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.

POSITION SUMMARY:

The Wellness Director leads center wellness staff members in all member connection and retention initiatives related to the wellness center and wellness programming. The Director will manage the day-to-day operations of health and wellness programs and wellness floor operations. This position provides direct leadership for personal training, group training, group exercise, healthy living programs, youth conditioning programs, and wellness floor staff; directly supervising and developing these staff teams to provide the highest quality service and exceptional member experience for all in small to mid-sized centers. This position is responsible for managing the wellness-related financials, relationship building, supervision of staff, volunteer development and for being a YMCA advocate in the community. A strong focus is placed on driving a superior member experience, enhancing the membership connection/engagement, thereby leading to increasing member satisfaction and retention. This position employs a continuous improvement model to meet and/or exceed goals for satisfaction, budgeted revenue/expense goals.

Essential Functions

• Focus on program growth and quality including, best practices and the elevation of wellness programming. This includes personal training, group training, group exercise, healthy living programs, youth conditioning programs, and direct leadership to wellness floor staff members.
• Maintain and develop program budgets, curriculums, staffing, and plans including but not limited to personal training, group fitness, offsite programming, and special interest or mission-based programming.
• Actively manage equipment, contracted service workers, cleanliness and safety of the wellness center.
• Provides leadership to wellness center operations and administration to ensure a best‑in‑class membership experience.
• Increases member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including:
• Reviews data about member satisfaction and interests to ensure connection to programs, services, and other members.
• Collaborates regularly with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs.
• Ensures all YMCA of Greater Hartford wellness standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations, and child abuse prevention.
• Ensures all wellness staff are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
• Direct responsibility to hire, develop, motivate and retain a team of wellness staff members committed to the YMCA’s mission.
• All other related duties as assigned.

Qualifications:

• BA/BS in exercise science or related field; or equivalent experience preferred.
• Minimum of two years of experience in wellness programming, with at least one year of supervisory experience preferred.
• Must obtain and maintain current certification from a national accredited organization in personal training, group exercise or similar discipline.
• Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
• Must understand how to build relationships and have strong interpersonal skills.
• Have the ability to lead a strong staff team that is focused on creating a welcoming environment and providing a superior member experience for all members, at all times.
• Must have a proven track record and a passion for exercise, nutrition, healthy living and helping others live a healthier lifestyle. Additional skills in developing small groups, personal training, and group exercise are needed.
• Highly motivated with the consistent ability to meet/exceed goals.
• Self-driven with the ability to set effective team and individual goals and take ownership for results.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.

PHYSICAL REQUIREMENT:

• Ability to stand for an extended period.
• Ability to lift up to 40 lbs. and transport equipment from one location to another.
• Ability to demonstrate and lead activities.
• Ability to hear distress signals even when distracted by noise and activity.
• Ability to reason, solve problems and make sound decisions even when distracted by noise and activity.
• Ability to work in a variety of environments, specifically those subject to extreme heat and humidity.
• Observe and promote safety and security procedures.
• Physically and mentally able to respond to emergencies and administer CPR and First Aid effectively.

GHYMCA Employee Benefits

Tuition Reimbursement: Up to $1,000 per year.

Post University Tuition Discount: 50% off tuition.

FREE YMCA Membership: Valued at $750 annually.

Childcare Discounts: Available to eligible employees. Discounts vary based on full‑time or part‑time employment status.

Program Discounts: Discounts on swim lessons, summer camp, sports and other YMCA programs.

Paid Time Off: Available to eligible employees.

Medical, Dental & Vision Insurance: Available to full‑time employees working 30 or more hours per week. The YMCA covers 90% of employee medical premiums for eligible high-deductible health plans.

Generous Retirement Savings: The YMCA contributes 12% of gross pay toward retirement for eligible full-time and part-time employees after two years of service, provided they work at least 1,000 hours each year (approximately 20 hours per week).

Employee Assistance Program (EAP): Free, confidential counseling, services, and resources to support employees.

FREE SNOO Rental: Free six-month SNOO rental for expecting parents working 20 or more hours per week.