Wellness Coordinator - Remote in Washington - 2285271

Primary Care Plus; Spokane (WA); Remote; Full time

Job summary

A leading healthcare organization seeks a Wellness Coordinator to manage inbound calls in a virtual environment. Responsibilities include handling authorization requests, collaborating with clinical partners, and maintaining compliance. The role requires strong communication skills and experience in healthcare settings. This position offers competitive pay and comprehensive benefits.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Educational Reimbursement

Qualifications

• At least 2 years managing multiple tasks in a call environment.
• Experience in healthcare settings.

Responsibilities

• Handle inbound calls from behavioral health providers.
• Gather detailed clinical information for authorization requests.
• Collaborate with clinical partners across care levels.

Skills

Communication

Organizational Skills

Customer Service

Problem-Solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Wellness Coordinator - Remote in Washington - 2285271

Join to apply for the Wellness Coordinator - Remote in Washington - 2285271 role at Primary Care Plus

Overview

Optum is a global organization committed to delivering care through innovative technology to help millions live healthier lives. Our culture emphasizes diversity and inclusion, talent development, and community impact. Join us to make a difference and promote health equity worldwide.

Position Summary

The Wellness Coordinator will operate in a virtual call center environment, handling inbound calls from behavioral health providers requesting prior authorizations. Responsibilities include data entry, clinical information management, and collaboration with clinical partners.

Primary Responsibilities

• Handle inbound calls from behavioral health providers
• Gather detailed clinical information for authorization requests
• Navigate multiple databases efficiently during calls
• Collaborate with clinical partners across care levels
• Educate providers on behavioral health benefits as needed
• Maintain compliance with departmental metrics and quality standards
• Manage sensitive member history with care
• Perform additional duties as assigned

Benefits

We offer competitive pay, comprehensive benefits, performance rewards, and career growth opportunities. Highlights include:

• Paid Time Off and holidays
• Medical, dental, vision, and life insurance options
• 401(k) plan and employee stock purchase
• Educational reimbursement and employee discounts
• Additional voluntary benefits

Qualifications

Required

• High School Diploma/GED or higher
• At least 2 years managing multiple tasks in a call environment
• Experience in healthcare settings
• Proficiency in computer use and Microsoft Office
• Quiet home workspace and ability to secure PHI
• Residency in Washington
• Availability for shifts between 5am-5pm PST, Monday-Friday

Preferred

• Call center experience
• Managed care and casework experience
• Experience with mental health, substance abuse, and low-income populations
• Typing speed of 30-40+ WPM and adaptability to new technology

Soft Skills

• Strong communication and organizational skills
• Excellent customer service and interpersonal skills
• Problem-solving ability and attention to detail
• Adherence to telecommuting policies

Compensation

The hourly range is $16.88 to $33.22, based on experience, location, and qualifications. Benefits and incentives are included, subject to eligibility.

Our Commitment

UnitedHealth Group strives to improve health outcomes and address disparities through equitable care and sustainable practices. We are an equal opportunity employer and a drug-free workplace.