Wellness Coordinator - Remote in Washington,

Optum; Spokane (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

Optum is seeking a Wellness Coordinator to work remotely in Washington. In this role, you will manage inbound calls from behavioral health providers, document clinical information, and collaborate with care advocates. Candidates should have a high school diploma and relevant experience in a call center or healthcare setting.

Benefits

Health insurance options

Paid time off

401(k)

Employee discounts

Qualifications

• 2+ years of experience in a call center or medical/behavioral setting.
• Preferred: additional healthcare experience, especially with managed care or community mental health.

Responsibilities

• Handle inbound calls from behavioral health providers.
• Collect and document detailed clinical information for authorization requests.
• Collaborate with care advocates and educate providers on behavioral health benefits.

Skills

Proficiency with computers

Education

High school diploma or GED

Job description

Wellness Coordinator - Remote in Washington

Join Optum as a Wellness Coordinator in a remote call center environment, handling inbound calls from behavioral health providers requesting prior authorizations for services. Responsibilities include entering clinical data into multiple platforms, navigating sensitive member histories, and collaborating with clinical partners.

Primary Responsibilities

1. Handle inbound calls from behavioral health providers.
2. Collect and document detailed clinical information for authorization requests.
3. Navigate multiple computer databases efficiently during calls.
4. Collaborate with care advocates and educate providers on behavioral health benefits.
5. Maintain compliance with quality and departmental metrics.

Qualifications include a high school diploma or GED, 2+ years of experience in a call center or medical/behavioral setting, proficiency with computers, and residence in Washington. Preferred qualifications include additional healthcare experience, especially with managed care or community mental health.

Benefits & Compensation

The hourly rate ranges from $16.88 to $33.22, based on experience and location. Benefits include health insurance options, paid time off, 401(k), employee discounts, and more. UnitedHealth Group is committed to diversity, equity, and inclusion, aiming to improve health outcomes for all communities.