Wellness Coordinator

Auberge Collection; Waimea/Kamuela (HI); On-site; USD 66,125,000 - 82,656,000; Full time

Job summary

Mauna Lani Resort by Auberge Collection in Hawaii seeks a Wellness Coordinator to create a warm, seamless arrival and departure experience for spa guests. You will guide inquiries, coordinate guest requests and keep spa spaces impeccably maintained.

The role emphasizes warm hospitality, exceptional customer service, and a passion for wellness. Knowledgeable about spa offerings and ability to upsell treatments are key, with responsibilities spanning reservations, billing, and daily operations.

Qualifications

• High School Graduate.
• CPR/AED and First Aid certification within 60 days of initial employment.
• Hospitality, spa and wellness, customer service, administrative and sales, office management or guest relations experience.

Responsibilities

• Greet guests with Aloha and provide personal, professional service, ensuring guests feel welcome and secure.
• Provide accurate information on spa offerings, upsell treatments and services based on guest needs.
• Assist guests with spa reservations, changes and cancellations via phone, email and in person.
• Perform opening and closing procedures checklists.
• Support daily spa operations across areas as needed.
• Handle billing and payments for spa services and retail transactions.
• Be knowledgeable about hotel facilities and department hours.
• Check-in guests and provide tours of locker rooms and fitness facilities.
• Maintain cleanliness and organization of spa desk, relaxation area, locker rooms and fitness facilities.
• Ensure restrooms, locker rooms, and fitness areas are stocked with guest supplies.
• Participate in training sessions and planning meetings.
• Take ownership of guest complaints and resolve issues proactively.

Skills

Customer service

Hospitality

Upselling

Communication

Education

High School Diploma

Job description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning "mountain reaching heaven" - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $23.20 hourly plus commission.

Be the author of an inspiring health and wellness adventure for our best in class Spa & Fitness centers. Our Wellness Coordinator will provide our spa guests with a seamless arrival and departure experience. He or she will provide information on all inquiries, coordinate guest requests/appointments and maintain the cleanliness of the area. This role is the face of our spa and sets the tone for an exceptional experience. The successful candidate will be warm, welcoming, passionate about wellness, and possess excellent customer service skills.

• Greet all guests with Aloha and provide personal, professional service, making sure the guests feel welcome and secure.
• Ability to provide accurate information on current spa offerings, recommending and upselling treatments and services naturally based on the guest’s needs and desires.
• Assist guests with spa reservations, changes and cancellations via phone, email and in person.
• Opening and closing procedures checklists.
• Assist in all areas of daily Spa operation.
• Handle all billing and payments for spa services and retail transactions.
• Knowledgeable on hotel facilities and services, including hours of operation for all departments.
• Check-in guests, provide a detailed tour of the locker room facilities and issue spa lockers to those enjoying spa treatments.
• Check-in guests and provide a detailed tour of the fitness facilities.
• Maintain the highest level of cleanliness and organization in all areas of the spa desk, relaxation area, locker rooms and fitness facilities at all times.
• Ensure relaxation area, men's and women's locker rooms (including restrooms and showers) and fitness facilities are fully stocked with guest supplies and amenities at all times.
• Participate in training sessions, communications and planning meetings.
• Possesses ownership when handling guest complaints and concerns and shows initiative in rectifying the situation.

Qualifications

• High School Graduate or any combination of education and experience that provides the required knowledge, skills and abilities.
• Must secure CPR/AED and First Aid certification within 60 days of initial employment.
• Desired background in hospitality, spa and wellness, customer service, administrative and sales, office management and / or guest relations.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.