Wellness Coordinator

UnitedHealth Group; Town of Cheektowaga (NY); Teletrabalho; USD 25 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Resumo da oferta

UnitedHealth Group is seeking a Wellness Coordinator to support behavioral health and substance use clients remotely across the United States. The role involves care coordination, administrative support, and collaboration with clinical teams to identify gaps in care and connect members with community resources.

This position is full-time, 40 hours weekly, with a standard schedule and potential flex hours across time zones.

Qualificações

• High School Diploma
• 1+ years of call center experience
• 1+ years of managed care experience
• 1+ years of computer proficiency experience

Responsabilidades

• Wellness Coordinators work in an inbound and outbound member queue
• Documentation in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Contact members to screen for and identity gaps in care
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
• Administrative support
• Performs other duties as assigned

Conhecimentos

Call center experience

Managed care experience

Computer proficiency

Formação académica

Bachelor degree in behavioral health, psychology, social work or related field

Descrição da oferta de emprego

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Wellness Coordinator (2393857)

Wellness Coordinator - 2393857

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits,dataand resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensivebenefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to startCaring. Connecting. Growing together.

Wellness Coordinatorsfunction in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs.

Wellness Coordinators will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care.

Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics.

Schedule: Full-time, 40 hours per week, Monday through Friday, from 8:00 AM and 5:00 PM CST. Work schedules may vary based on business needs and coverage requirements. Flexibility to work hours between 8:00 AM and 8:00 PM in your local time zone and/or members' time zones may be required.

Location: Remote National

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Wellness Coordinators work in an inbound and outbound member queue
• Documentation in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Contact members to screen for and identity gaps in care
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
• Administrative support
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&DD Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma
• 1+ years of call center experience
• 1+ years of managed care experience
• 1+ years of computer proficiency experience

Preferred Qualifications:

• Bachelor degree in behavioral health, psychology, social work or related field
• 1+ years of experience in Medical/Behavioral health setting (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• Casework experience at hospitals, social service agencies or community mental health centers
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Working knowledge of community-based resources and services
• Creative problem solving skills with the ability to use community and network resources to meet members' needs
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives

Soft Skills:

• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Solid oral and written communication skills — specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Experience handling sensitive issues with members and providers in a confidential manner
• Solid team player and team building skills

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.