Wellness Coordinator

UnitedHealth Group; Overland Park (KS); Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Wellness Coordinator to support members with behavioral health needs. The role includes care coordination, documentation, and referrals, with a focus on reaching outcomes through collaboration with clinical teams.

The position is remote for Kansas residents, with a standard 40-hour work week. The candidate should have at least 1 year in managed care, strong computer skills (MS Office and Adobe), and the ability to maintain PHI securely.

Qualifications

• Minimum 1 year of managed care experience.
• 1+ years using Microsoft Office and Adobe.
• 1+ years experience in medical/behavioral health care coordination.
• 1+ years handling sensitive information with members and providers.
• Valid driver's license and Kansas auto insurance.
• Reside in Kansas with ability to work remote from home.
• Access to a quiet home workspace and PHI security.

Responsibilities

• Handle inbound and outbound member queue.
• Document in electronic systems and coordinate with clinical partners.
• Screen members for gaps in care and provide community resources.
• Provide administrative support and referrals for mental health and substance use treatment.
• Utilize Microsoft Office and Adobe in daily tasks.
• Perform other duties as assigned.

Skills

Managed care experience

Behavioral health coordination

Confidential issue handling

Communication skills

Remote collaboration

Education

High School Diploma

Bachelor’s degree in social sciences

Tools

Microsoft Office

Adobe

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Wellness Coordinator (2381787)

Wellness Coordinator - 2381787

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits,dataand resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensivebenefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to startCaring. Connecting. Growing together.

Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs.

Wellness Coordinators will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care.

Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics.

Schedule

Monday through Friday a 40-hour work week between the hours of 8:00 am to 5:00 pm CST

Location

remote and reside within the state of Kansas

If you are located in Kansas, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Wellness Coordinators work in an inbound and outbound member queue
• Documentation in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Contact members to screen for and identity gaps in care
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
• Administrative support
• Ability to work daily using Microsoft Office and Adobe applications
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma
• 1+ years of managed care
• 1+ years of computer proficiency experience using Microsoft products and adobe
• 1+ years of Dual diagnosis experience with mental health and substance abuse
• 1+ years of experience in Medical/Behavioral health setting providing service or care coordination (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• 1+ years of experience handling sensitive issues with members and providers in a confidential manner
• Valid driver's license and maintain state-required auto insurance in the state of Kansas
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to be on camera during team meetings
• Reside within the state of Kansas

Preferred Qualifications:

• Bachelor’s degree in social sciences
• Knowledge of Kansas State’s waiver programs
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Working knowledge of community-based resources and services
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives

Soft Skills:

• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Solid oral and written communication skills — specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Experience handling sensitive issues with members and providers in a confidential mannerSolid team player and team building skills

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.