Wellness Coordinator

Thehydrationroom; Encinitas (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off/Vacation Time

Medical, dental, vision insurance

401(k) for team members

Complimentary IV and injection therapy benefits

Parental Leave Program

Job summary

Thehydrationroom in Encinitas is seeking a Wellness Coordinator to support patient care and deliver exceptional customer service. The role requires experience in high-end customer service and the ability to manage multiple tasks with care and compassion.

Applicants should be detail-oriented, organized, and available to work a flexible schedule, including weekends. The position offers opportunities for career development and providing a warm, welcoming experience for our patients.

Qualifications

• 2+ years of experience in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality preferred.
• Schedule flexibility between 8:00 AM – 8:00 PM.

Responsibilities

• Support the RN in patient care in a fast-paced environment.
• Manage phones and maintain clinic supplies inventory.
• Deliver Five Star Customer Service to ensure patient satisfaction.

Skills

High-end customer service

Time management

Detail-oriented

Compassion for patients

Education

High school diploma or equivalent

Job description

Why You’ll Love this Wellness Coordinator Job!

Are you energized by a fast-paced, boutique, and guest-focused environment? If you’re highly organized, detail-oriented, and excellent at time management, the Wellness Coordinator role at Hydration Room could be the perfect fit. This position is ideal for professionals with experience in high-end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs.

Schedule:

This is a full-time position. You will work 4-5 shifts per week, and work at least 1 weekend shift per week.

Pay: $21.00 base hourly rate + tips (average of $1 - $4 per hour!)

Locations You’ll Cover:

Solana Beach, Encinitas, Carlsbad, Oceanside, San Marcos as well as on-call shifts.

Why Hydration Room?

• Paid Time Off/Vacation Time for full-time team members
• Insurance: Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members
• Future Planning: 401(k) for part-time and full-time team members
• Career Development Opportunities
• Exclusive Perks: Enjoy complimentary IV and injection therapy benefits
• Flexible Scheduling: We work with you to accommodate your availability!
• Parental Leave Program for full-time team members

Clinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.

If you’re passionate about health, wellness, and delivering high-end customer service, this is your chance to be part of something bigger. Apply today to join Hydration Room as a Wellness Coordinator!

Job Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment
• Assist the RN in opening and/or closing the clinic each day
• Perform basic administrative, clerical, and technical tasks to coordinate patient care
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
• Learn and have a basic understanding of provided treatments
• Promote service packages and memberships
• Maintain compassion and kindness for all patients
• Always maintain client confidentiality and dignity
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
• Assist in the training of new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Requirements

• High school diploma or equivalent required
• 2+ years of experience in a high-volume patient or customer service environment
• 1+ year in high-end customer service or boutique hospitality - preferred
• Schedule flexibility between 8:00am – 8:00pm
• Availability to work a minimum of one weekend shift per week
• Commitment to work at all listed locations

Physical Requirements:

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
• Ability to stand for prolonged periods of time if needed
• Must be able to traverse the entire facility
• Must be able to lift up to 15 pounds at times

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.