Wellness Coordinator

Hydration Room; Encinitas (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, vision insurance

401(k)

Career development opportunities

IV and injection therapy benefits

Flexible scheduling

Parental leave

Job summary

Hydration Room is seeking a Wellness Coordinator to deliver elevated, high‑touch service in a boutique wellness clinic. You will be the first contact for patients, create a refined experience, handle scheduling, paperwork, and payments, and support the RN to ensure smooth patient flow across locations.

This full‑time role requires 8:00 AM–8:00 PM availability, 4–5 shifts per week with at least one weekend shift, and a commitment to the Solana Beach, Encinitas, Carlsbad, Oceanside, and San Marcos

Qualifications

• 2+ years of experience in a high‑volume patient or customer service environment.
• 1+ year in high‑end customer service or boutique hospitality – preferred.
• Schedule flexibility between 8:00 AM and 8:00 PM; availability for at least one weekend shift.
• Commitment to work at all listed locations: Solana Beach, Encinitas, Carlsbad, Oceanside, San Marcos.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast‑paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones: answer calls, return missed calls, document calls in a timely manner.
• Maintain clinic and nursing supplies inventory; record deliveries.
• Promote service packages and memberships.
• Deliver Five Star Customer Service to ensure a positive patient experience at the clinic.

Skills

Customer service

Time management

Communication

Education

High school diploma or equivalent

Job description

Job Overview

Are you energized by a fast‑paced, boutique, and guest‑focused environment? If you’re highly organized, detail‑oriented, and excellent at time management, the Wellness Coordinator role at Hydration Room could be the perfect fit. You’ll be the first point of contact for patients, creating a warm, refined, and service‑driven experience from start to finish. Check in patients, verify paperwork, answer questions, offer refreshments, assist the RN, schedule appointments, and process payments while delivering elevated, high‑touch service and clear, professional communication.

Schedule & Compensation

Full‑time position. 4–5 shifts per week, with at least one weekend shift. 8:00 AM–8:00 PM availability required for day and evening shifts.

Pay: $21.00 hourly base + tips (average $1–$4 per hour). Locations: Solana Beach, Encinitas, Carlsbad, Oceanside, San Marcos, and on‑call shifts.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast‑paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones: answer calls, return missed calls from off‑hours, and document calls timely.
• Maintain clinic and nursing supplies inventory by checking stock, anticipating needs, and recording delivery receipts.
• Learn and understand basic treatment information.
• Promote service packages and memberships.
• Maintain compassion and kindness for all patients.
• Always maintain client confidentiality and dignity.
• Ensure a safe, secure, and clean environment by following clinic cleanliness protocols.
• Assist in training new staff members.
• Notify the Support Center of any facility issues that need addressing.
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold standards of behavior as defined by the company’s Core Values, Code of Conduct, and Operational Guidelines.

Requirements

• High school diploma or equivalent required.
• 2+ years of experience in a high‑volume patient or customer service environment.
• 1+ year in high‑end customer service or boutique hospitality – preferred.
• Schedule flexibility between 8:00 AM and 8:00 PM.
• Availability to work a minimum of one weekend shift per week.
• Commitment to work at all listed locations.

Physical Requirements

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer.
• Ability to stand for prolonged periods if needed.
• Must be able to traverse the entire facility.
• Must be able to lift up to 15 pounds at times.

Benefits

• Paid Time Off/Vacation Time for full‑time team members.
• Insurance: Medical, dental, vision, paid life insurance, and other voluntary benefits for full‑time team members.
• Future Planning: 401(k) for part‑time and full‑time team members.
• Career Development Opportunities.
• Exclusive Perks: Enjoy complimentary IV and injection therapy benefits.
• Flexible Scheduling: We work with you to accommodate your availability.
• Parental Leave Program for full‑time team members.

The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at‑will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.