Wellness Consultant - Geauga YMCA

YMCA of Greater Cleveland; Chardon (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free YMCA membership

Employee discounts

Benefits plan including Health, Dental

Retirement 8% paid by the YMCA

Paid vacation

Job summary

YMCA of Greater Cleveland is seeking a Wellness Consultant to help grow membership and retain participants through proactive member engagement and program collaboration.

The role emphasizes delivering quality wellness services, data entry for member records, and coordination with branch departments to meet community needs. Strong customer service and health/wellness background are preferred.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Experience in sales and service preferred.
• Experience in health and wellness strongly preferred.

Responsibilities

• Creates and maintains a member-focused atmosphere to build relationships with YMCA members, participants, volunteers, guests and donors.
• Greets members and guests and assists with workout needs within the consultant's scope.
• Maintains cleanliness and disinfection of Wellness Center equipment and reports issues.

Skills

Sales experience

Customer service

Wellness knowledge

Data entry

Education

High School Diploma or GED

Associate degree preferred

Job description

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.

The Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow through with members.

Essential Functions

• Creates and maintains a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors.
• Greets all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant's certified scope of practice.
• Intentionally introduces members to one another and encourages conversation to promote relationship building among members.
• Ensures the disinfection, cleanliness and maintenance of all Wellness Center equipment. Reports any damaged or broken equipment to Wellness Director.
• Accurately complete data entry and maintain records on new members, renewals, program participants and guests.
• In collaboration with all branch departments, assess program and service options provided to ensure the needs of the community are being met.
• Ability to be innovative in resolving member problems to ensure member satisfaction.
• Participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers.
• Manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.

Qualifications

Education: High School Diploma or GED required. Associate degree preferred.

Experience

• Experience in sales and service preferred.
• Experience in health and wellness strongly preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift/move up to 50lbs
• Ability to perform frequent amounts of sitting, standing, waling, reaching, stooping, kneeling, bending and or instructing others for the duration of their shift.

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.