Wellness Coach-East Triangle Family YMCA

YMCA of the Triangle; Clayton (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading community organization seeks a Wellness Coach to assist and motivate members on their wellness journey. The role involves building relationships, leading fitness programs, and providing excellent customer service to enhance member experience.

Qualifications

• Must obtain certification by the YMCA upon hire.
• Multi-lingual desired but not required.

Responsibilities

• Builds positive relationships with members by serving needs.
• Responsible for leading Start Strong program and Wellness Orientations.
• Models relationship building skills in all interactions.

Skills

Communication

Customer Service

Relationship Building

Education

Certification in Basic Life Support/First Aid

National certification in group fitness instruction

Job description

POSITION SUMMARY:

Under the direction of the Healthy Living Director, the Wellness Coach provides assistance, coaching and motivation to members on the wellness floor while building relationships with members and increase connectivity on the wellness floor. Engages with members in pursuit of their wellness goals connecting them to small group programming including group fitness, small group training and personal training.

They are responsible for managing these functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA.

Job Schedule (Days): Monday; Tuesday; Wednesday; Thursday; Friday; Saturday; Sunday

Job Schedule (Time): Flexible hours

Additional Information: Under the supervision of the Healthy Living Director, the Wellness Attendant is responsible for the safety, supervision and friendly atmosphere of the Wellness Floor to include engaging members as they work out, offer help with questions from members regarding equipment, and using downtime to clean and tidy machines and floor.

They will be responsible for managing those functions in accordance with the stated mission and policies established by the administrative staff, governing committees and Board of Directors of the YMCA.

ESSENTIAL FUNCTIONS:

• Builds positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service.
• Responsible for leading Start Strong program, Wellness Orientations, Wellness Challenges, and other fitness initiatives.
• Holds proficient knowledge of Wellness and Cardio equipment.
• Assists with teaching Group Ex and small group training sessions as needed.
• Models relationship building skills in all interactions.
• Maintains regular, clear, and concise communication within area of responsibility.
• Supports delivering Cause Driven Tours to promote membership.

QUALIFICATIONS:

• Exceptional communication and customer service skills.
• Must be a self-starter and able to work independently.
• Attention to detail, with a consistent high level of responsiveness and follow-up.
• Must obtain certification by the YMCA in Basic Life Support/First Aid and Emergency Oxygen upon hire
• National certification (ACE, NETA, AFAA, NASM) in group fitness instruction or YMCA Foundations of Group Exercise certification preferred.
• Multi-lingual desired but not required.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee is often required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended period of time, walk, lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Must have the ability and patience to instruct classes while using effective communication and human relations skills to handle situations with people of all socioeconomic levels.
• Must have the ability to conduct, demonstrate and safely lead classes at the intensity level formatted for participants.