Wellness Coach | Downtown Durham YMCA

Theuniversityunion; Durham (NC); On-site; USD 18,000 - 23,000; Part time

Job summary

YMCA is seeking a part-time Wellness Coach to assist and motivate members on the wellness floor, connecting them with group fitness and personal training opportunities. The role emphasizes excellent customer service, program delivery, and safety for a diverse member base.

The coach will lead Start Strong, Wellness Orientations, and challenges while maintaining strong relationships, collaborative communication, and a passion for helping others achieve their goals within the health and fitness

Qualifications

• Excellent customer service and communication skills.
• Self-starter who can work independently.
• Attention to detail with reliable follow-up.
• YMCA Basic Life Support/First Aid certification required on hire.
• National cert (ACE, NETA, AFAA, NASM) in group fitness preferred.
• Multilingual abilities are a plus.
• Ability to relate to diverse groups in the community.

Responsibilities

• Build positive relationships with members and provide exceptional service.
• Lead Start Strong program, Wellness Orientations, Wellness Challenges, and other fitness initiatives.
• Be proficient with Wellness and Cardio equipment.
• Assist with teaching Group Exercise and small group training sessions.
• Model strong relationship-building in all interactions.
• Maintain clear, regular communication within the area of responsibility.
• Support Cause Driven Tours to promote YMCA membership.

Skills

Customer service

Communication

Independence

Attention to detail

Multilingual (desirable)

Education

BLS/First Aid Certification (YMCA)

Job description

• Base Pay $15.00 / Hour
• Job Category Healthy Living
• Employee Type Part-Time Non-Exempt

POSITION SUMMARY:

Under the direction of the Healthy Living Director, the Wellness Coach provides assistance, coaching and motivation to members on the wellness floor while building relationships with members and increase connectivity on the wellness floor. Engages with members in pursuit of their wellness goals connecting them to small group programming including group fitness, small group training and personal training.

They are responsible for managing these functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA.

ESSENTIAL FUNCTIONS:

• Builds positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service.
• Responsible for leading Start Strong program, Wellness Orientations, Wellness Challenges, and other fitness initiatives.
• Holds proficient knowledge of Wellness and Cardio equipment.
• Assists with teaching Group Ex and small group training sessions as needed.
• Models relationship building skills in all interactions.
• Maintains regular, clear, and concise communication within area of responsibility.
• Supports delivering Cause Driven Tours to promote membership.

QUALIFICATIONS:

• Exceptional communication and customer service skills.
• Must be a self-starter and able to work independently.
• Attention to detail, with a consistent high level of responsiveness and follow-up.
• Must obtain certification by the YMCA in Basic Life Support/First Aid and Emergency Oxygen upon hire
• National certification (ACE, NETA, AFAA, NASM) in group fitness instruction or YMCA Foundations of Group Exercise certification preferred.
• Multi-lingual desired but not required.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee is often required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended period of time, walk, lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Must have the ability and patience to instruct classes while using effective communication and human relations skills to handle situations with people of all socioeconomic levels.
• Must have the ability to conduct, demonstrate and safely lead classes at the intensity level formatted for participants.