Wellness Center Ambassador

Hackensack Meridian Health; Clifton (NJ); On-site; USD 22,000 - 32,000; Full time

Job summary

Hackensack Meridian Health in Clifton, NJ seeks a Wellness Center Ambassador to welcome patients and visitors, assist with registrations, and support scheduling. The role emphasizes friendly, professional service in a fast-paced wellness center environment.

Responsibilities include guiding guests, handling clerical tasks, and ensuring a positive patient experience from arrival to departure. Bilingual abilities and a commitment to quality service are valued.

Qualifications

• High school diploma or GED required.
• Minimum one year of working experience.
• Ability to work independently in a fast-paced, public-facing setting.
• Strong interpersonal, verbal communication and service-recovery skills.
• Basic computer skills are required.
• Experience with matrix reporting environments preferred.

Responsibilities

• Welcome patients and visitors and provide a warm, helpful greeting.
• Assist with wayfinding and clerical tasks to ensure a smooth visit.
• Check in patients or assist with quick registration and scheduling as needed.
• Maintain a positive, cohesive experience for guests throughout their visit.

Skills

Guest services

Verbal communication

Multitasking

Interpersonal skills

Problem-solving

Computer skills

Education

High School Diploma / GED

Associate's degree

Bachelor's degree

Tools

Matrix reporting environment

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment

Education, Knowledge, Skills and Abilities Preferred:

• Associate's and/or Bachelor's degree.
• Minimum of one year of experience in front desk/reception or hospitality experience
• Patient Advocacy Certification.
• Bilingual.

Minimum rate of $19.63 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.