Wellness Care Manager, Brooklyn

VNS Health; New York (NY); Presencial; USD 31.684 - 39.950; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonus opportunities

PTO 20 days + 9 holidays

Health insurance

Employer‑matched 401k

Tuition reimbursement

Flexible spending accounts

Career growth / CEUs

Descripción de la vacante

VNS Health is seeking a care management professional to coordinate wellness plans for clients deemed temporarily unable to work. You will work with the ResCARE clinical team to tailor services and ensure access to physical and behavioral health resources.

The role emphasizes collaboration with families and providers, documentation accuracy, and ongoing outreach to support client progress and independence. A strong background in human services and communication is essential.

Formación

• Bachelor's Degree in a human services or related field required.
• Master's Degree in human services or related field preferred.
• Minimum of two years of direct service experience with seriously mentally ill clients required.

Responsabilidades

• Reviews and utilizes assessments to tailor wellness plans for temporarily unable to work clients.
• Develops and monitors wellness plans in collaboration with clients, families, and providers.
• Performs care management for assigned caseload from initiation to completion; maintains case notes and documentation.
• Identifies community resources to meet client needs and mitigate barriers to wellness plan compliance.
• Links and follows up with ongoing service providers and coordinates meetings for plan execution.
• Proactively conducts outreach to noncompliant clients via calls, emails, texts, and field visits.
• Provides advocacy and information on entitlements and transportation arrangements as needed.
• Participates in trainings to stay current on care management practices and psycho-educational planning.
• Maintains updated client records across WeCARE and HRA platforms and ensures proper documentation.
• Attends case conferences, staff meetings, and discharge planning as required.

Conocimientos

Communication

Oral/Written

Interpersonal

Bilingual

Computer skills

Educación

Bachelor's degree in human services

Master's degree preferred

Descripción del empleo

Overview

Provides care management for clients in collaboration with the Wellness case management team consistent with WeCARE and the VNS Home Care policy and requirements of the Wellness Care Management program. Facilitates the coordination of services between the varying providers for clients with complex psychiatric and/or co‑morbidity medical conditions who are deemed to be temporarily unable to work. Ensures efficient and successful access and linkage to the full array of necessary physical and behavioral health services. Coordinates effective communication between all providers to the ultimate benefit of the patient. Works under close supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at20 daysof paid time offand 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer‑matched 401k retirement saving program
• Personal and financial wellness programs
• Pre‑tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Reviews and utilizes completed medical and mental health assessments from the ResCARE clinical team when initiating the wellness plan for clients on the temporarily unable to work track. . Confirms acuity level of identified client and tailors services plan accordingly.
• Develops and monitors wellness plan on behalf of clients with untreated or unstable medical and/or mental health conditions adversely affecting the level of employability. Coordinates and integrates a written, coordinated wellness plan in cooperation with the client the client's family, and/or other providers serving the client.
• Performs and maintains effective care management for a caseload of clients, as assigned, from wellness initiation to wellness completion. Meets with assigned clients to monitor progress and compliance with the wellness plan. Tracks/ monitors client progress and produces/maintains detailed, accurate and timely case notes. Reviews cases for completeness of documentation.
• Develops inventory of resources that will meet the clients' needs as identified in the assessment process. Becomes familiar with service providers in the community where the clients resides in order to mitigate barriers to wellness plan compliance such as transportation, childcare etc.
• Provides linkage, coordination with, referral to and follow‑up with appropriate ongoing service providers. Participates in meetings with service providers to coordinate service and follow up to ensure client's compliance with and timely completion of the wellness plans and required documentation.
• Works collaboratively with team members to provide outreach (Via Phone calls, Emails, Texts and Field visits) to clients who have failed to comply with the process of the initiated wellness plan and wellness care management services.
• Provides information and assistance through advocacy and education to client/family on availability and eligibility of entitlements and community services. Assists with arranging escorts and transportation for clients to appropriate facilities/agencies, as necessary.
• Participates in initial and ongoing trainings as necessary to maintain basic level of knowledge related to serious physical ailments as defined by HRA. Collaborates with the wellness health team to develop psycho‑educational plans for client's wellness plan process and medication compliance.
• Maintains updated clients' case records through the WeCARE wellness care management and HRA platforms, and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with the wellness care management policies/procedures, agency standards and regulatory requirements.
• Participates and consults with team supervisor in case conferences, staff meetings, and discharge planning meetings to determine if client requires an alternate level of care or is appropriate for discharge.
• Participates in special projects and performs other duties as assigned.

About the Program

WeCARE Wellness Care Management

WeCARE Wellness Care Management supports individuals receiving cash assistance who have medical or behavioral health conditions that impact employability. Through wellness‑focused care coordination, resource navigation, and case management, the program helps participants improve health outcomes, increase stability, and move toward greater self‑sufficiency.

Why Join This Program

Empower individuals facing complex health and socioeconomic challenges while helping them build pathways toward improved wellness and independence.

Qualifications

Education:

Bachelor's Degree in a human services or related field required

Master's Degree program in human services or related field preferred

Work Experience:

Minimum of two years of experience providing direct services to seriously mentally ill patients/clients requiredEffective oral/written/interpersonal communication skills requiredBilingual skills preferred, and may be required as determined by operational needs.Basic computer skills required

Pay Range

USD $23.17 - USD $28.96 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community‑based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.