Wellness Attendant, Spa & Fitness

Bluestargolf; Queen Creek (AZ); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid Time Off (PTO) 120 hours/yr

7 paid holidays

401(k) plan

Job summary

Encanterra Wellness Attendant position at Encanterra Country Club in Queen Creek, AZ, is focused on delivering courteous service in the Wellness area. You will work as part of the Wellness team, support opening/closing, and ensure facilities are clean and stocked for members and guests.

The role requires 1–3 years of customer service and hospitality experience, comfort with Microsoft Office, and strong written and verbal communication skills.

Qualifications

• Customer service and hospitality experience is required.
• Wellness-related work experience is preferred (1–3 years).
• Proficiency in Microsoft Office and basic computer use is required.
• Excellent written and verbal communication skills are essential.
• Ability to respond calmly to guest concerns and write routine reports.

Responsibilities

• Provide courteous service to members and guests in the Wellness area.
• Assist with opening/closing, inspections, stocking, and maintenance requests.
• Replenish towels and maintain wellness spaces and equipment.
• Welcome guests at the front desk and address inquiries with enthusiasm.
• Promote wellness services and products to members and guests.
• Support managers with feedback on customer satisfaction and operations.

Skills

Customer service

Hospitality

Wellness operations

Microsoft Office

Written & verbal communication

Team player

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Encanterra® Country Club

Encanterra features eighteen holes of golf, two Resort Clubs, multiple dining options, state-of-the-art health and fitness facilities, exceptional tennis and pickleball complexes, indoor and outdoor pools and a full-service Alvea Spa, which recently was named the state’s top Clubhouse Spa by Arizona Foothills magazine. Our weddings & events spaces are also among the best in the Queen Creek.

Where: Queen Creek, 45 minutes from downtown Phoenix & Scottsdale, Arizona

Pay: $17 per hour

Benefits

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW

The Wellness Attendant assists the Wellness staff to execute courteous service to members in the Wellness area. This position reports to the Wellness Director.

KEY RESPONSIBILITIES

• Ensure the BlueStar Experience for members and guests by modeling and maintaining the standards set in the BlueStar 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
• Operate as part of a team handling daily operations, including opening and closing procedures, facility inspections and stocking, along with communicating facility maintenance needs.
• Replenishes supply of clean towels in Wellness areas throughout the shift.
• Inspects, maintains, cleans and organizes wellness areas.
• Demonstrates function of all Wellness equipment, proper use and techniques
• Welcome and provide a check-in for members and guests at the front desk, providing exceptional customer service and a desire to satisfy all customer inquiries and follow up.
• Provide feedback to managers about customer satisfaction and concerns to improve the overall operations.
• Develop in depth knowledge of all Wellness services and products, with the ability to promote them with enthusiasm to members and guests and support them in making choices for their wellbeing.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS

• High School diploma or equivalent preferred.
• One to three years’ direct customer service and hospitality experience required.
• One to three years’ of wellness related work experience preferred.
• Computer literate with proficiency in Microsoft Office.
• Knowledgeable in fitness club operations.
• Skilled in attentive customer service and calmly responding to guest concerns.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages.
• Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association.
• Must demonstrate initiative—ability to think, work, and make independent decisions, based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.
• Valid driver’s license is required.

WORK ENVIRONMENT

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to hear, see, speak clearly and understand the speech of another person, sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER