Wellness Attendant

Solera Senior Living; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Immediate pay

Tuition reimbursement

Medical + gym discounts

Dental & Vision

401(k) match

Paid holidays

EAP

Perks & discounts

Team culture

Job summary

Solera Senior Living seeks a friendly Wellness Attendant to greet residents and guests, assist with fitness classes, café orders, and daily wellness operations. You’ll help keep the Wellness Center welcoming, safe, and organized while supporting staff in delivering active, healthy lives for residents.

You’ll be the first point of contact, handle front desk duties, and participate in emergencies with the Wellness Director and other teams. Strong customer service and hospitality mindset required.

Qualifications

• Customer service or front desk experience preferred.
• CPR/First Aid/AED certification preferred, or willingness to obtain.
• Basic computer skills including email and office software.

Responsibilities

• Greet residents and guests, answer phones, and manage front desk information.
• Assist with fitness class questions, equipment usage, and café orders.
• Maintain wellness space cleanliness and safety, and respond to emergencies.
• Log resident requests and coordinate with Wellness Director and teams.

Skills

Customer service

Phone etiquette

Hospitality mindset

Attendance & punctuality

Emergency responsiveness

Education

High school diploma or equivalent

Tools

POS system

Billing software

Microsoft Office

Job description

Wellness Attendant

Love to make a difference in the lives of seniors?

At Solera Senior Living, our Core Values of Compassion, Communication, Commitment, and Creativity guide everything we do. We’re looking for an energetic, welcoming Wellness Attendant to be the friendly face of our Wellness Center. You’ll greet residents and guests, help them get the most out of our fitness classes and equipment, whip up smoothies and café favorites, and help keep our wellness space safe, clean, and inviting — supporting residents in living active, healthy, and engaged lives.

What Solera Offers You

• A growing company with opportunities for career advancement
• Immediate pay access — no more waiting for payday
• Tuition reimbursement to support your professional growth
• Comprehensive medical benefits with discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Employee Assistance Program (EAP)
• Perks and employee discount programs
• Supportive, team-oriented workplace culture

General Summary

The Wellness Attendant supports a healthy, active lifestyle for our residents by delivering warm, attentive service in our Wellness Center. You’ll be the first point of contact for residents, families, members, and guests — answering questions about fitness classes and equipment, managing the front desk and phones, processing wellness and café orders, and keeping the space clean, organized, and safe. You’ll also be a first responder for Wellness Center emergencies and work closely with the Wellness Director and our dining, maintenance, and sales teams.

What You’ll Do

Guest Service & Front Desk

• Greet residents, families, members, and guests warmly and help with Wellness Center information, class schedules, and equipment.
• Answer phones professionally, direct calls, and take accurate messages.
• Keep member and resident information up to date in our wellness software.
• Welcome walk-in visitors and phone inquiries about the community, answer basic questions, and connect them with our Sales team.

Wellness Center & Café

• Help residents and members with questions about fitness classes, wellness programs, and how to use equipment safely.
• Take and enter orders for Wellness menu items using the billing system for members and the POS system for residents.
• Prepare smoothies, coffees, and café items using blenders and coffee equipment, following recipes and safe food handling practices.

Safety & Cleanliness

• Serve as the first responder to Wellness Center emergency calls and follow emergency procedures.
• Complete the Wellness Daily Task List to keep the Wellness Center clean, orderly, and ready for residents.
• Complete the Certified Pool Operator (CPO) course and support pool safety (if applicable).

Communication & Support

• Keep a log of resident requests and maintenance issues and report them to the right person.
• Email, scan, or copy information as needed.
• Protect the privacy and confidentiality of resident information.
• Perform other duties as assigned.

Physical Demands

• Ability to stand, walk, sit, bend, stoop, and reach throughout the shift.
• Ability to lift and carry up to 25 lbs.
• Ability to respond quickly to emergency calls in the Wellness Center.
• Ability to work safely around fitness equipment, café equipment, and cleaning products.

Requirements

• High school diploma or equivalent
• Customer service, front desk, fitness center, or hospitality experience preferred
• CPR/First Aid/AED certification preferred, or willingness to obtain
• Certified Pool Operator (CPO) certification, or willingness to complete the course (if applicable)
• Basic computer skills, including Microsoft Office and email
• Availability to work early mornings, evenings, weekends, and holidays as scheduled

Skills & Qualifications

• Exceptional customer service skills and telephone etiquette.
• Energetic, welcoming, and hospitality-minded, with a genuine passion for helping older adults live active, healthy lives.
• Interest in fitness, wellness, or healthy living a plus.
• Dependable and reliable with strong attendance and punctuality.
• Calm and level-headed in urgent situations.
• Comfortable using a POS system, billing software, and basic office equipment.
• Compassionate, respectful, and professional with residents, families, team members, and guests.

Solera Senior Living is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

All offers of employment are contingent upon the successful completion of a background check.

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