Wellness Associate

Heinen's Grocery Store; Mayfield (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

20% discount on Heinen's products

Health benefits

Paid time off

Job summary

Heinen's Grocery Store is seeking a Wellness Consultant who is passionate about health and helping customers on their wellness journeys. You will provide nutrition education, promote wellness products, and ensure proper stock in the Wellness Resource Center.

The role emphasizes world-class service, ongoing training with leadership, and participation in community wellness events and seminars.

Qualifications

• Requires high school diploma or equivalent.
• Bachelor's degree in relevant wellness field preferred.
• At least 2 years of experience in retail or wellness operations preferred.

Responsibilities

• Provide excellent customer service and health education.
• Assist customers with wellness product selections and demonstrations.
• Maintain stock, rotation, and signage in the Wellness Resource Center.
• Use HIPAA-compliant software for customer engagement.
• Coordinate in-store wellness events and displays.
• Collaborate with grocery management for department merchandising.

Skills

Communication skills

Organizational skills

Customer service

Adaptability

Teamwork

Education

High school diploma or equivalent

Bachelor's degree in wellness (preferred)

Tools

HIPAA software

Microsoft Office

Job description

Company Overview

Established in 1929, Heinen's is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen's operates 23 locations - 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market - supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

• Opportunity for promotion*

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

A Heinen's Wellness Consultant is a person who has a passion for health and wellbeing and enjoys helping people in their health journeys. Heinen's will provide nutrition education to supplement the Wellness Consultant's knowledge, and to ensure alignment. The Wellness Consultant provides world class customer service, consults with, and educates customers on wellness product purchases, maintains stock and rotation of merchandise in the Wellness Resource Center.

Responsibilities

• Engages in ongoing professional development and training provided by Heinen's Chief Medical Officer and Chief Registered Dietitian.
• Provides customers with prompt and courteous service.
• Supports clients in learning how to make healthy choices for themselves.
• Has command over the HIPAA compliant software system that supports customer engagement.
• Stocks shelves and displays, maintains product callout signage, and keeps shelves clean, full, and properly rotated.
• Creates displays within the wellness department.
• Works with grocery management to merchandise products within the department.
• Orders product for the wellness department, maintains inventory control and controlling shrink.
• Handles returns and damaged products according to policies and procedures.
• Maintains a safe and clean environment.
• Plans and coordinates in-store seminars and customer events.
• Engages in community events as needed.

Qualifications

• High school diploma or equivalent required
• Bachelor's degree in relevant wellness degree program preferred.
• At least 2 years' experience in retail or wellness operations preferred

Knowledge, Skills, Abilities

• Good communication and organizational skills. Personal resilience and self-confidence.
• Exhibits enthusiasm, respect, adaptability, flexibility, and spirit of cooperation.
• Demonstrates ways to become empowered and self-responsible.
• Demonstrates ability to work with consumers with diverse backgrounds.
• Ability to work with minimal supervision.
• Use Microsoft Office software, the Internet, fax service and other applicable software.
• Travel to other Chicago store locations and Cleveland for business meetings.
• Must be willing to work the non-traditional five-day work schedule, including Saturday, Sunday, and some evenings, when necessary.

Illinois Benefits Information

• Retirement Plan
• Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
• Healthcare Benefits
• Medical and Pharmacy coverage for full-time associates.
• Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
• Company-provided Dental and Vision coverage for full-time and part-time associates.
• Paid Time Off
• Paid Time Off, including paid sick time.
• Insurance
• Company-paid life, short and long-term disability insurance.
• Work-Life Balance
• Flexible schedules.
• Biweekly scheduling for better work predictability.
• Closed on 7 major holidays.
• Growth and Development
• Daily professional development and growth opportunities, including leadership development for all associates.
• Wellbeing
• Company-provided associate assistance program.
• Family, Parental and Personal Leave options.
• Discounts
• 20% discount on Heinen's products.

Heinen's, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

Open Mon-Fri 8am - 8pm, Sat & Sun 8am - 7 pm. Shifts may vary during those hours and days.